Hello,
We apologize for the inconvenience you are facing. The error you are encountering could be due to a conflict with another plugin or an outdated version of PHP on your server.
To resolve this issue, please follow these steps:
- Deactivate all other plugins except Rank Math and check if the issue persists.
- If the issue is resolved after deactivating other plugins, reactivate them one by one to identify the conflicting plugin.
- If the issue persists even after deactivating other plugins, please ensure that your server is running on PHP version 7.4 or greater. You can refer to our guide on how to upgrade your server’s PHP version for detailed instructions.
If you are still facing the issue after following these steps, please let us know, and we will be happy to assist you further.
Thank you for reaching out to us!
Sources:
Fatal Error Happening on Some Installations After 1.0.49 Update » Rank Math
Sorry, You Are Not Allowed to Access This Page » Rank Math
This Plugin Does Not Work with Your Version of PHP » Rank Math
I have followed the steps and also updated the PHP to 8.1 and it has still not resolved the issue
Hello,
Could you please check your website’s error log and see if there’s any error generated from Rank Math? Having an error log will help us determine what is causing the critical error on your website.
You can trigger again the error so the log will be updated, and share the results here.
If there’s no error message, please check if there are any Javascript errors in your browser console upon editing your pages and share the error.
You can upload screenshots using this tool and add the link here.
Looking forward to helping you.
Apologies I am unsure how to check what you have asked for but I think that it may be the below that you require
https://imgur.com/a/CwCG2Ne
Hello,
The error from your screenshot is for the missing Analytics table.
In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
