Text Linking Issue

Hello,

We apologize for the inconvenience you are facing with text linking while using Rank Math on your blog posts. Thank you for bringing this issue to our attention.

To address the problem with text linking not working in your blog posts even after disconnecting and reconnecting your Rank Math account, we recommend following these steps:

1. Reconnect Your Rank Math Account:

   • Navigate to WordPress Dashboard → Rank Math SEO → Dashboard → Help.
   • Click on Disconnect Account to disconnect your account.
   • Then, click on Connect Now to reconnect your account.

2. Check for Plugin Conflicts:

   • Sometimes, conflicts with other plugins or themes can affect Rank Math’s functionality. You can check for conflicting plugins by following the steps outlined in this guide.

If the issue persists after following these steps, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.

We appreciate your understanding and patience as we work to resolve this issue for you. Thank you for using Rank Math.

Kind regards.

Sources:
How to Fix Problems While Connecting Account Using Rank Math » Rank Math
Website Not Shown In Rank Math Account Area » Rank Math
How to Use Rank Math on a Staging Site » Rank Math
How to Fix ‘Automatic Update is Unavailable for this Plugin’ Error in Rank Math » Rank Math
How to Ensure Your Account Has an Active Subscription » Rank Math

Hello,

Apologies for the inconvenience.

Could you please confirm if you’re using a page builder on your site? If so, please share the name of the builder.

Meanwhile, to verify if the issue is with the latest version, you can try rolling back to the previous version of Rank Math and check again. Here’s a link for more information:
https://rankmath.com/kb/version-control/#native-rollback

Looking forward to helping you.

Hello,

We are not able to replicate the issue on our end. In this case, can you please share a screencast with us by using a tool like https://loom.com so that we can check this further for you?

Meanwhile, please follow this guideline to check if any of your plugins/themes are conflicting with Rank Math: https://rankmath.com/kb/check-plugin-conflicts/

Only the site admin would know and your users won’t be affected by this troubleshooting.

Let us know how it goes. Looking forward to helping you.

Thank you.

Hello,

We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Hello,

You can follow the guide to create the temporary login URL: https://www.storeapps.org/create-secure-login-without-password-for-wordpress/

Then use s******@r*********** as the email for the temporary login.

Once you are done, please share the generated temporary login URL with us in the designated Sensitive Data section. Then delete the temporary login URL after we have been able to resolve the issue.

You can request for the FTP details from your host if you are unsure on how to locate it.

Let us know how it goes. Looking forward to helping you.

Hello,

We tried replicating the issue but adding the link seems to be working fine even with the Rank Math plugin enabled. See the video screencast here: https://i.rankmath.com/v/blLOHI

Can you please try doing it using a different browser? It could be just an extension that may be hindering the functionality of the editor.

Let us know how that goes. Looking forward to helping you.

Hello,

We are glad that you have sorted it out. Let us know how it goes with Expedia.

You may revert back to us here anytime if the issue persists.

Thank you.