Table of Contents no more available

#596864
  • Resolved Anonymous

    2 years, 3 months ago

    Rank Math free

    after last auto upgrade, is not possible to add a TOC block in any article. any suggest? thx

Viewing 8 replies - 1 through 8 (of 8 total)
  • Rakibuzzaman Siam

    2 years, 3 months ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    Please make sure the Schema (Structured Data) module is enabled on your website from Rank Math > Dashboard > Modules.

    If the issue still persists, then it could be caused by conflicting plugins/themes on your website. Kindly make sure you are using the latest version of all the plugins and the theme, please update if not yet.

    Here’s a guide for troubleshooting further if the issue persists:
    https://rankmath.com/kb/check-plugin-conflicts/

    You can also follow the steps in this video:
    https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Let us know how that goes. Looking forward to helping you.

    Thank you.

    Anonymous

    2 years, 3 months ago

    Rank Math free

    I followed all your instructions but to no avail. Health Check detects no errors. The FAQ and How To blocks don’t give problems, the TOC block doesn’t appear in the article and interrupts every edit operation, forcing you to quit and start again.

    Jeremy

    2 years, 3 months ago

    Hello,

    We tested this on our local setup with the latest version of Rank Math Free and we can’t seem to reproduce the issue.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Anonymous

    2 years, 3 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Anonymous

    2 years, 3 months ago

    Rank Math free

    do you have any news? thx

    Jaideep Asrani

    2 years, 3 months ago

    Hello,

    I checked and figured out that the issue is coming from the Gutenberg plugin. If you disable it, the TOC block is working fine in the default block editor.

    Please get in touch with the support of the Gutenberg plugin and inform them about the issue. They should be able to resolve it.

    Let us know how that goes. Looking forward to your update.

    Anonymous

    2 years, 3 months ago

    Rank Math free

    Thx, good job

    Reinelle

    2 years, 3 months ago

    Hello,
    
    You’re welcome.

    We are super happy that this issue is already resolved. If you have any other questions in the future, know that we are here to help you.
    
    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
    
    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
    
    Thank you.

Viewing 8 replies - 1 through 8 (of 8 total)

The ticket ‘Table of Contents no more available’ is closed to new replies.