Hello,
I’m sorry to hear that you’re experiencing issues with the Table of Contents not showing your H1 and H2 headers. It seems like you’ve already checked the block settings and made sure that the headings are not excluded.
Based on the provided information, it looks like there might be a conflict with the Rank Math plugin or a specific setting that’s causing the headers not to appear in the table of contents.
To further investigate and resolve this issue, I recommend checking for any plugin conflicts by following the guide to diagnose plugin conflicts provided by Rank Math: diagnose plugin conflicts.
If the issue persists after checking for conflicts, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this issue for you.
Sources:
How to Add Rank Math’s Table of Contents Block » Rank Math
Hello,
Thank you for your patience.
For us to investigate the issue further, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
We checked your website and found that the issue is occurring because of the heading sequence of your page. You’re using the H2 heading after using the H3 and that’s why Rank Math is unable to detect them.
However, we already shared the issue with our developers and they are investigating it. As soon as we get some updates, we’ll make sure to let you know here.
We would really appreciate your kind patience regarding this issue.
Please don’t hesitate to let us know if you have any other questions.
Thank you.
Hello,
We were able to reproduce this issue and it has been logged, so that a fix can be included in an upcoming release.
We apologize for any inconveniences that might have been caused by this issue.
Thank you.
Hello,
You’re welcome.
When an update is available that fixes this, we’ll update you on the same here.
We would appreciate your kind patience regarding this matter.
Meanwhile, if you have any other concerns, please don’t hesitate to contact us anytime to assist you further.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
