Table of contents block missing

#576807
  • Resolved Anonymous
    Rank Math free

    Hi, I’d like to use the table of contents block but I don’t seem to have it (screenshot: https://imgur.com/a/aeDiQCI)

    I’m currently using RankMath 1.0.89 and RankMath Pro 3.0.12 – I can’t upgrade to 1.0.115 as it isn’t compatible with my version of PHP.

    The site is helenonherholidays.com

    Thanks
    Helen

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    Please note that our Table of Contents feature was introduced on Rank Math version 1.0.104. But the Rank Math free plugin you’re currently using is very backdated and it doesn’t have the Table of Contents feature. You can check our changelog here: https://rankmath.com/changelog

    However, as you’ve mentioned you’re using Rank Math PRO plugin, but the account you have used to open this ticket is the Rank Math free version.

    Can you please search and forward a receipt from FastSpring.com so we can locate your account and verify it?

    Looking forward to helping you.

    Thank you.

    Anonymous
    Rank Math free

    Here you go https://imgur.com/a/6oaY2He

    My pro account is under h*********@h**********

    Hello,

    Thanks for getting back to us.

    As my colleague already explained, you need to update Rank Math to use the Table of Content feature. We always try to keep Rank Math up to date with the latest bug fixes and security improvements, so it’s a good idea to use the newest version available.

    Can you please tell us what PHP version you have on your site that is not compatible with Rank Math? Also, we can merge your PRO account with your Free account if you want, so you don’t have to remember two different logins.

    We look forward to hearing from you soon.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Table of contents block missing’ is closed to new replies.