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Hello,

Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

Can you please confirm you’ve added the filter code to your website? Please add this filter to your site and see if that works for you: https://pastebin.com/i82VnJ3Z

Here’s how you can add filter/hook to your WordPress site:
https://rankmath.com/kb/wordpress-hooks-actions-filters/

Let us know how it goes. Looking forward to helping you.

Thank you.

Hello,

In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

Looking forward to helping you.

Thank you.

Hello,

Thanks for sharing the temporary login.

We’ve checked your website and found that jQuery wasn’t loading on your site and which is why the error: Uncaught ReferenceError: jQuery is not defined was causing the issue.

We added an additional line to the code so that it tries loading jQuery from Google’s CDN and now it is working properly. Please check the screenshot in the sensitive data section for your reference.

Hope that helps and please don’t hesitate to let us know if you have any other questions.
 
Thank you.

Hello,

We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

Thank you.