Suivi Analytics indisponible

Hello,

Thank you for your query, and we are so sorry about the trouble this must have caused.

Please follow the steps below to create a troubleshooting log so that we can check the issue further:

Step #1.
First, add the following filter to your website:

add_filter( 'rank_math/analytics/log_response', '__return_true' );

Here is a guide you can follow to add the filter:
https://rankmath.com/kb/wordpress-hooks-actions-filters/

Step #2.
After adding the filter, please run the pending Scheduled Action from your WordPress Dashboard > Tools > Scheduled Actions > Pending:

If in your case, you do not see the Scheduled Actions menu, then you can try visiting the following URL:

https://yourdomain.com/wp-admin/tools.php?page=action-scheduler&status=pending

Ensure that you replace yourdomain.com with your own domain in the above link.

Step #3.
When some actions have completed running, please check the Analytics log under /wp-content/uploads/rank-math and share that with us.

You can use a tool like Dropbox/Pastebin for debug log files and share the generated links here.

As for the error log, please share the latest messages with us so we can advise further.

If you’re unsure about the steps, please add your WordPress and FTP login information in the sensitive data section so we can check.

We really look forward to helping you.

Thank you.

Hello,

It seems that you have shared the error log instead of the Analytics debug log file.

After applying the filter, the file would be under this path:

/wp-content/uploads/rank-math

Looking forward to helping you.

Thank you.

Hello,

From the debug log, it looks like the date is getting fetched on your website. However, if you’re still not able to see any data on your Analytics dashboard then we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

Looking forward to helping you.

Thank you.