Subscriptions not showing in account

#624655
  • Resolved Anonymous

    2 years, 1 month ago

    Rank Math free

    Hi there,

    I have bought two subscriptions to Rank Math. One is the Pro, and the other is Business.

    Anyhow, somehow, these aren’t being associated with my email. So two issues,

    Can you please move these two subscriptions into my account?

    Can you please prorate the Business subscription I just bought as I had already bought the Pro and then upgraded to Business?

Viewing 1 replies (of 1 total)
  • Princess

    2 years, 1 month ago

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    We can see the Business plan purchase. About the PRO subscription, it seems like you purchased the plugin with some other email address.

    Can you please search and forward a receipt from FastSpring.com so we can locate your account?

    Looking forward to helping you.

    RankBot

    2 years ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Subscriptions not showing in account’ is closed to new replies.