Hello,
Thank you for contacting Rank Math support and we apologize for the inconvenience.
I’m afraid we cannot edit your order to put the SST number after your purchase has been finalized. To rectify this, you would have to reach out to our payment gateway partner, FastSpring, to edit this detail. You can fill out this form to reach out to them: https://rankmath.com/kb/vat-and-gst-refunds/
Alternatively, you can make this purchase again with the correct details and we will cancel and refund your previous purchase. After making the purchase, let us know here so we can refund the purchase.
Thank you for your patience and cooperation
Thank you, may I know how long the refund will take?
Hello,
Refunds usually appear on your credit card statement anytime between now and the next 5 to 7 business days. For debit card for the payment, it may might take up to 30 days to appear on your statement and for PayPal, it’s always almost instant.
Let us know how you want to proceed.
We really look forward to hearing back from you. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
