Subscription not on the account

Hi there,

Thank you for reaching out and we apologize for any trouble you’re facing.

It looks like you used a different email address when you bought the plugin. That’s why we can’t find your account in our system.

To help you out, we need you to send us a copy of your receipt from FastSpring.com. You can search your inbox for an email from them – please forward that email to us so we can verify your purchase and update your account.

We appreciate your cooperation and we hope to hear from you soon.