Hello, I’m sorry to hear that you’re experiencing issues with your subscription not being displayed in your account. To assist you further, please click the “Assign to Human Agent” button so that a member of our support team can look into this matter for you. Thank you for bringing this to our attention.
Sources:
How To Upgrade Your Rank Math PRO Subscription » Rank Math
How to Ensure Your Account Has an Active Subscription » Rank Math
How to Cancel Your Rank Math PRO Subscription » Rank Math
How to Download or Update My Invoice » Rank Math
Sorry. I was no patient enough. It was displayed after 5 minutes.
Hello,
Thank you for reaching out. We apologize for any trouble you may have faced because of the delay in your account activation.
Sometimes, our system takes a while to process your payment and upgrade your account. But don’t worry, I have checked your account and everything is working fine now. You can download Rank Math Pro from rankmath.com/my-account and start using them on your site. If you’re still not able to download Rank Math Pro – try logging out and logging back in.
We’re glad that you chose Rank Math as your SEO solution. We hope you enjoy the Pro features and benefits. If you have any questions or need any help, please feel free to contact us anytime.
Thank you and have a great day!
I am also getting emails to my PayPal email address from Rankmath. N***@d************
The account email address is r*******@f************
Please turn off all emails going to the PayPal address in favor of the account email address.
Thank you!
Hello,
Your Rank Math email account is indeed under r*******@f************, however your FastSpring account is under n***@d************.
You will use your Fastspring account to manage your subscriptions and payment methods. FastSpring, our payment processor, will be sending you billing alerts to this email. You will need to replace the email address with the desired one in your billing address by getting in touch with them.
You can use the following contact form: https://fastspring.com/consumer-support-form/
Hope that helps, and please do not hesitate to let us know if you need our assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
