Subscription end date

#649053
  • Resolved Anonymous
    Rank Math free

    Our spreadsheet shows we have a subscription for Rank Math SEO PRO through March 8. Whenever the auto-update tries to install the newest version, it errors out with this message:

    Update failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

    Also, I changed our login to a different email/password. I am retiring and the original login was using my personal email address. When I log in using the new email/password, it shows we don’t have a subscription or a payment method. We need to get this resolved as well.

    The original login was d*******@l**************
    The agency name is Lexington Fayette Urban County Government (LFUCG) Division of Emergency Management

Viewing 2 replies - 1 through 2 (of 2 total)
  • Anonymous
    Rank Math free

    I just deactivated, the SEO free version and deleted it. Then I reactivated our pro version and now the update has installed successfully. But the SEO free version has returned. Is this expected behavior?

    We still need to resolve seeing our subscription status and payment method while logging into RankMath as d*****@l************** (this login replaced d*******@l**************)

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    We checked the email addressed you provided however we don’t see any subscription.

    Can you please search and forward a receipt from FastSpring.com so we can locate your account?

    Looking forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Subscription end date’ is closed to new replies.