Subscription and log-on details

#577122
  • Resolved Anonymous

    2 years, 4 months ago

    Rank Math free

    Hi,

    I have got the RankMath Agency plug-in installed on my website http://www.diggbox.no. It appears that agency/freelancer from the Ukraine who installed it have used their license, account and log-in details to do so. They do not work for my company any more and are impossible to contact to get access details. Now I have not got the log-in details in order to be able to connect Rankmath to Google Analytics 4 on my website.

    I wonder if it would be possible to set up a new license/subscription for http://www.diggbox.no and transfer all the data (key words, SE0 titles and metadescriptions etc.) which has already been put into Rankmath without losing it? I am thinking about PRO or Business subscription.

    I would appreciate your guidance in how to resolve this situation best and not to lose the data from the current Rankmath account connected to http://www.diggbox.no.

    Best wishes
    Natalia Sukhareva
    CEO, Livekind AS/www.diggbox.no

Viewing 1 replies (of 1 total)
  • Jaideep Asrani

    2 years, 4 months ago

    Hello,

    Thanks for contacting us and sorry for the inconvenience caused.

    You can go ahead and purchase a new subscription from our website. Once done, please make sure that you are logged in to your new account and then navigate to WP Dashboard > Rank Math > Dashboard > Help and disconnect & connect your Rank Math account to activate the subscription.

    You will not lose any data or the current setup due to this. Once done, please navigate to WP Dashboard > Rank Math > General Settings > Analytics and reconnect your Google account to connect your GA4 property and start a new data fetch.

    Hope that helps. Let us know if you need any other assistance.

    RankBot

    2 years, 3 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Subscription and log-on details’ is closed to new replies.