Strip Category Base conflicting with Yith Ajax Filter

#612612
  • Resolved Anonymous

    2 years, 3 months ago

    Rank Math free

    Hi,

    I enabled the Strip Category option to shorten my URLs, but I recently realized that this option is causing issues with the Yith Ajax Filter. In fact, when the user clicks on the pagination of the shop page, it goes to a 404 page.

    When I deactivate the Rank Math plugin, it works. But obviously, I don’t want to deactivate it, and I can not deactivated the Strip Category option because it’s gonna change all the urls and causing lot of redirects and ranking issues.

    Could you please assist?

    Many thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Reinelle

    2 years, 3 months ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    For initial troubleshooting, please go to your WordPress Dashboard > Settings > Permalinks and click save changes without making any changes. This will flush out any old permalink settings.

    Also, please clear your website caches including any server-level caching services.

    Let us know how this goes.

    Thank you.

    Anonymous

    2 years, 3 months ago

    Rank Math free

    Hi,

    Thank you for your quick response. I just did it, but the issue is still there.

    Rakibuzzaman Siam

    2 years, 3 months ago

    Hello,

    In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Looking forward to helping you.

    Thank you.

    RankBot

    2 years, 2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Strip Category Base conflicting with Yith Ajax Filter’ is closed to new replies.