Statistics problem

#552132
  • Resolved Anonymous

    2 years, 7 months ago

    Rank Math free

    Hello,

    The statistics doesn’t show up anymore since few days.
    Can you take a look please ?
    Thanks
    Jérôem

Viewing 14 replies - 1 through 14 (of 14 total)
  • Sandeepan Kumar

    2 years, 7 months ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Let’s try deleting old imported data and start the fresh data fetch. Please follow these steps.

    1. Head over to WP Dashboard > Rank Math > Tools & Status > Database Tools and click the Rebuild Index button

    2. Head over to WP Dashboard > Rank Math > General Settings > Analytics tab, and click the Delete Data button and then click the Update Data Manually

    3. It will start the new data fetch from Google. You can reload the page to see the notice related to the import process.

    4. Once the process is complete. Please re-check the Analytics page and all the data should be showing up correctly.

    If not, do let us know and we will check.

    We really look forward to helping you.

    Thank you.

    Anonymous

    2 years, 7 months ago

    Rank Math free

    Hello,

    Thank you for your help.
    I did the whole process without any problem but statistics still don’t show up.

    Sandeepan Kumar

    2 years, 7 months ago

    Rank Math business

    Hello,

    Can you please check if there is a pending Scheduled Action? To check this please head over to WordPress dashboard > Tools > Scheduled Actions > Pending or you can try visiting the following URL:

    https://yourdomain.com/wp-admin/tools.php?page=action-scheduler&status=pending

    Run the rank_math/analytics/data_fetch scheduled action and wait for the data fetch to complete.
    This is how it should look like:

    Once done, please allow Rank Math a while to fetch data from Google Analytics and see if that update the data on Rank Math Analytics dashboard.

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    Anonymous

    2 years, 7 months ago

    Rank Math free

    I got this

    rank_math/analytics/data_fetch
    Run | Cancel
    Pending rank-math Every 1 week 2023-04-06 05:15:30 +0000
    (5 days 16 hours)
    2023-03-30 05:15:30 +0000
    action created
    rank_math/analytics/email_report_event
    Run | Cancel
    Pending rank-math Every 1 month 2023-04-30 00:06:37 +0000
    (4 weeks 1 day)
    2023-03-31 00:06:37 +0000
    action created

    Sandeepan Kumar

    2 years, 7 months ago

    Rank Math business

    Hello,

    Please run the rank_math/analytics/data_fetch action and allow Rank Math to update to the data.

    Let us know how it goes.

    Thank you.

    Anonymous

    2 years, 7 months ago

    Rank Math free

    I have all these actions :

    Scheduled Actions
    The next queue will begin processing in approximately 18 seconds.
    All (2933) | Canceled (115) | Complete (2334) | Failed (23) | Pending (421) | Past-due (40)

    Don’t know if it’s normal or not.

    Where do you allow Rankmath to access Analytics datas ?

    Reinelle

    2 years, 7 months ago

    Hello,

    If you have already clicked the run button in rank_math/analytics/data_fetch, the process will begin on your website upon doing the steps, and depending on the amount of data, it could take between 45 minutes to a couple of hours.

    Where do you allow Rankmath to access Analytics datas

    To allow Rank Math to fetch your Analytics data, that would be prompted upon connecting/reconnecting your website and accepting the permissions like in this screenshot

    Permission

    Let us know how this goes.

    Thank you.

    Anonymous

    2 years, 7 months ago

    Rank Math free

    I think there is a problem. There are always more and more tasks that are added to the queue like it will never end.

    I got this now :
    All (3494) | Canceled (115) | Complete (3074) | Failed (23) | Pending (142) | Past-due (140

    Rakibuzzaman Siam

    2 years, 7 months ago

    Hello,

    Can you please check if the cron jobs are not working properly on your website?

    In order to fetch the data correctly and consistently, you need to have the cron jobs working and enabled in your installation. In this case, please try to install WP-Crontrol plugin and check if the cron jobs are working properly or not.

    Here’s a link for more information:
    https://rankmath.com/kb/analytics-issues/#num-1-3-check-cron-issues

    If you see the cron jobs working properly on your site but data is not fetching, then we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Looking forward to helping you.

    Thank you.

    Anonymous

    2 years, 7 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Anonymous

    2 years, 7 months ago

    Rank Math free

    I prefer you to check directly the configuration please.
    I gave you the sensitive datas.

    Thank you

    Rakibuzzaman Siam

    2 years, 7 months ago

    Hello,

    It seems you’ve only shared your FTP details but we would require your WordPress admin details also.

    Please edit the first post again on this ticket and include your WordPress logins in the Sensitive Data section so that we can check the issue further for you.

    Looking forward to helping you.

    Thank you.

    Anonymous

    2 years, 7 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Rakibuzzaman Siam

    2 years, 7 months ago

    Hello,

    We checked your site and found that data is appearing but the issue you’re facing is because of the Gutenberg plugin on your site. We temporarily disabled that plugin and after that data was showing properly on your Analytics Dashboard. Please refer to the screenshot in the sensitive data section.

    You can also try to disable the Gutenberg plugin and check your Analytics Dashboard page. In order to resolve this issue, you can contact Gutenberg support.

    Hope that helps and please don’t hesitate to let us know if you have any other questions.
     
    Thank you.

    RankBot

    2 years, 6 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 14 replies - 1 through 14 (of 14 total)

The ticket ‘Statistics problem’ is closed to new replies.