Hello Jamie ,
Thank you for contacting Rank Math today.
Would you please create a new ticket and share with us the affected URL(s) in the designated sensitive data section so we can look into your issue further
Looking forward to helping you. Thank you.
I did create another ticket, but have not heard back from support. I will create another ticket again today.
Hi Jamie,
Some of the info added using Avada might not be seen by Rank Math.
We have added API access to the content analysis in the Rank Math plugin to make content from page builder plugins readable by Rank Math.
You would need to contact the developer of the plugin you mentioned by showing the following link:
https://rankmath.com/kb/content-analysis-api/
Many known companies have already added the compatibility, as it takes a few hours:
https://rankmath.com/compatibility/themify-builder/
https://rankmath.com/compatibility/page-builder-framework/
https://rankmath.com/compatibility/flothemes/
I hope that helps. Please let us know if there’s anything else you need our assistance with. More than happy to help.
Thank you.
No this didn’t help. Your plugin needs to work around the themes, not the other way around. I shouldn’t have to create special java scripts to support your plugin. That’s not what I paid for … especially when it used to work fine. Try again.
Hello,
Don’t worry, you don’t need to create any special Javascript files; it is something your theme developers, the ones you paid for, should do. Most themes work fine, without any extra workaround, but some others are coded in different ways and those themes (like in your case) need to do the modifications my colleague said so our plugin can access their data.
Looking forward to help you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
