Split: After snippet edit, the page update button is still unclickable

#586110
  • Resolved Anonymous

    2 years, 4 months ago

    Rank Math free

    Hi,

    I’m facing the same issue.

    I’m using Blocksy theme version 1.8.90, with Stackable version 3.8.2, and of course using the latest version of Rankmath at the moment which is 1.0.116.

    So as a workaround, I had to make a change on the page in order to make the Update button clickable, but this is annoying.

    Also, the preview button sometimes leads to a 404 page, with the URL: domain.com/admin-folder/undefined/. I never had this issue before using Rankmath, which makes me think that maybe there is a compatibility issue.

    I check the site health guide and troubleshooted, here is what happened:
    – I tried a fresh installation with twenty-three theme and only rankmath and I noticed that the update button is always enabled.
    – Back to my website: I tried only theme twenty-three and rankmath => the update button is disabled by default until I make a change in the builder.
    – I got back to the blocksy child theme and rankmath => always the same behavior: update disabled until I make a change in the builder. So I don’t know what is happening.
    – Later I tried to introduce Stackbale, then I started to randomly having 404 preview pages => I guess there is a conflict between stackable and rankmath.

    Do you have any updates on this issue?

    Looking forward to your reply. Thank you in advance.

    My best regards,

Viewing 1 replies (of 1 total)
  • Reinelle

    2 years, 4 months ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    I have separated your concern into a new ticket so we can assist you accordingly.

    We’re unable to replicate the issue using the latest version of Rank Math as well.

    Since the update button is working fine with Rank Math and a default theme, then you may need to get in touch with the Blocksy theme developers regarding this issue.

    The same goes with Stackable, if you have enabled it and experienced the issue, you may get in touch with their team as well.

    It is possible that they already have a fix for these issues and they can update/reach out to us anytime if there are further actions needed on our side for troubleshooting.

    Let us know how this goes.

    Thank you.

    RankBot

    2 years, 3 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Split: After snippet edit, the page update button is still unclickable’ is closed to new replies.