“Sorry, you are not allowed to access this page” error

#666478
  • Resolved Anonymous

    1 year, 10 months ago

    Rank Math free

    Hello,

    I am experiencing an access issue with the Rank Math Redirections page on my WordPress site, https://cnpcosmetics.com.sg/. When I try to access the page (https://cnpcosmetics.com.sg/wp-admin/admin.php?page=rank-math-redirections), I encounter the following error message: “Sorry, you are not allowed to access this page.”

    I am currently logged in with an administrator account, and I believe I should have the necessary permissions to access this page. However, the issue persists. I have also ensured that Rank Math is up to date and properly configured.

    I would appreciate your assistance in resolving this access problem with the Rank Math Redirections page so that I can effectively manage my site’s redirections.

    Please let me know how I can proceed to resolve this issue. If you require any additional information or access to my WordPress admin, please feel free to ask.

    Thank you for your support.

    Sincerely,
    Nisar Ahmed

Viewing 3 replies - 1 through 3 (of 3 total)
  • RankBot

    1 year, 10 months ago

    Hello Nisar Ahmed,

    I apologize for the inconvenience you’re facing with accessing the Rank Math Redirections page on your WordPress site. I understand how important it is for you to manage your site’s redirections effectively.

    To troubleshoot and resolve this issue, please follow these steps:

    1. Check WordPress Settings for URL Mismatch:

      • Go to your WordPress Dashboard and navigate to Settings > General.
      • Ensure that the WordPress Address (URL) and Site Address (URL) fields have the same URL.
      • If there is any discrepancy in terms of www and http://, set your preferred version in both fields and save your changes.

    2. Check If You’re Using an Admin Account:

      • Make sure you are using an administrator account to access the Rank Math Redirections page.
      • If you’re already using an admin account, proceed to the next step.

    3. Check Your Access with Role Manager:

      • Go to the Rank Math plugin settings and navigate to Role Manager.
      • Ensure that your user role has been granted with all the required user capabilities.
      • After enabling the required user capabilities, click the Update Capabilities button at the bottom of the page to reflect the changes.

    If the issue still persists after following these steps, please reply to this ticket, and a human agent from our support team will assist you further.

    Thank you for your patience, and we apologize for any inconvenience caused.

    Best regards,
    Rank Math Support

    Sources:
    Sorry, You Are Not Allowed to Access This Page » Rank Math
    Page With Redirect – Google Search Console Status » Rank Math
    Random URLs Redirecting Even When No Redirect Was Created » Rank Math

    Anonymous

    1 year, 10 months ago

    Rank Math free

    When I click on redirection button of rank math it says “There has been a critical error on this website. Please check your site admin email inbox for instructions.”

    Reinelle

    1 year, 10 months ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    You must have received an email from WordPress with the details about the error. Please share it with us here so we can check.

    Having an error log will help us determine what is causing the critical error on your website upon clicking the redirection feature.

    You can trigger again the error so the log will be updated, and share the results here.

    Meanwhile, ensure that you’re site already meets the requirements for Rank Math:
    https://rankmath.com/kb/requirements/

    Looking forward to helping you.

    Thank you.

    RankBot

    1 year, 9 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘“Sorry, you are not allowed to access this page” error’ is closed to new replies.