Sorry, you are not allowed to access this page.

#679180
  • Resolved Anonymous

    1 year, 10 months ago

    Rank Math free

    I receive Sorry, you are not allowed to access this page. message at a multiple WP site (free version of your plugin) and I can’t resolve the issue by reading support related to this issue. Can you please help?

    Kind regards,
    Tarkan

Viewing 6 replies - 1 through 6 (of 6 total)
  • RankBot

    1 year, 10 months ago

    Hello,

    We’re sorry to hear that you’re facing issues with accessing certain pages on your WordPress sites using the free version of Rank Math. We understand how frustrating this can be.

    The “Sorry, you are not allowed to access this page” error can occur due to a number of reasons, including WordPress settings, user capabilities, and plugin installation. Here are a few steps you can take to troubleshoot this issue:

    1. Check WordPress Settings for URL Mismatch: Ensure that the WordPress Address (URL) and Site Address (URL) fields have the same URL. You can do this by heading over to WordPress Dashboard → Settings → General.

    Check site URL

    1. Check If You’re Using Admin Account: Make sure you are using an admin account to access the settings inside Rank Math.

    2. Check Your Access with Role Manager: Verify if you have access to Role Manager settings inside Rank Math and ensure that your user role has been granted with all the required user capabilities.

    Rank Math Role Manager

    1. Check If You’ve Activated Rank Math Network-Wide: If you’re working in a multisite environment, ensure that Rank Math is installed correctly.

    If you’ve already tried these steps and are still facing the issue, please let us know, and we’ll be happy to assist you further.

    Kind regards,
    Tarkan

    Sources:
    Sorry, You Are Not Allowed to Access This Page » Rank Math
    How To Fix Blocked Due to Access Forbidden (403) Error in Google Search Console » Rank Math

    Great

    1 year, 10 months ago

    Hello,

    Thank you for contacting Rank Math support.

    By “a multiple WP site”, do you mean that you’re using WordPress multisite? If yes please note that the correct way to use Rank Math in a multisite environment is to connect Rank Math individually on your subsites, can you please confirm if that’s how your Rank Math is set up?

    Thank you for your patience and cooperation. Looking forward to hearing back from you.

    Anonymous

    1 year, 10 months ago

    Rank Math free

    Hello and thank you,

    yes I use WordPress multisite and I individually try to connect a subsite bıt no luck.

    Can you help?

    Regards,
    Tarkan

    Great

    1 year, 10 months ago

    Hello,

    To help you investigate this issue, we might need to take a closer look at your website and settings. Please follow these steps:

    • Edit the first post on this ticket and include your WordPress and FTP logins in the Sensitive Data section. This is a secure section that only our support staff can access.
      Sensitive Data Section
    • Make sure you take a complete backup of your website before sharing the information with us.
    • If you prefer, you can use this plugin to generate a temporary login URL to your website and share that with us instead: https://wordpress.org/plugins/temporary-login-without-password/
    • You can also use this plugin to monitor what changes our staff might make on your website (if any): https://wordpress.org/plugins/wp-security-audit-log/

    We appreciate your cooperation and patience. Thank you for choosing Rank Math.

    Anonymous

    1 year, 10 months ago

    Rank Math free

    OK I figured it out thank you very much

    Rakibuzzaman Siam

    1 year, 10 months ago

    Hello,

    We are glad that you managed to resolve this issue.

    Please feel free to reach out to us again in case you need any other assistance.

    We are here to help.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

The ticket ‘Sorry, you are not allowed to access this page.’ is closed to new replies.