There is not such option for the website links. I can’t edit the first messages either
There is not such option for the website links. I can’t edit the first messages either
Hello,
Please check the video screencast I shared in the sensitive data section to guide you further on how to add data in the sensitive data section.
Please also inform us here which data you wish to remove from the replies so we can remove them ourselves.
Thank you.
Hi, please access the staging website using the link in the sensitive data section and let me know. I can’t save anything right now.
Please also remove the website urls visible in the first messages.
Hello,
I see the issue is not occurring on the staging site as the settings are persisted after form submissions. Could you please confirm this, as well as compare plugin and theme versions on live vs staging.
Looking forward to hearing from you, and apologies for the inconveniences caused.
I confirm that the settings are saved in the staging website, but this is an exact copy of the live version which i created 3 days ago and i haven’t deleted or added anything extra. I am sending you a new login link for the live website, to check for yourself but please let me know if this can be solved fast, it’s taking too long already and i am far behind with my SEO tasks.
Hello,
I have confirmed that everything is identical between the two sites and since this is not a conflict with the active plugins and themes (as the staging site confirms), it’s specific to the live site, for this reasons I will have to troubleshoot on the live site and you will be required to provide the FTP details as well as have a full backup of your site.
Could you please update the sensitive area to include the FTP details.
Thank you, and we look forward to solving this issue.
Hello,
I have updated the sensitive data with FTP credentials as requested. I also made a full backup. Can you please check further?
Thank you.
Hello,
The robots input field (under general tab) was preventing the settings from being updated and we added a filter in your themes functions.php to disable it, since you already have a robots.txt file in your site’s directory.
Below is the code we added
/**
* Allow developers to add new section into general setting option panel.
*
* @param array $tabs
*/
add_filter( 'rank_math/settings/general', function( $tabs) {
unset( $tabs['robots'] ); // Unsets Edit robots.txt tab.
return $tabs;
}, 999, 1);
We couldn’t quite tell why this is happening in your setup as there were no logs related when debug mode was enabled.
Apologies for the inconveniences this issue may have caused.
Thank you
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
