Hello,
Thanks for contacting us, and sorry for any inconvenience that might have been caused due to that.
We’ve changed your username to the desired one.
For the other issue, can you please follow the steps mentioned in the guide below to see if that resolves the issue for you?
https://rankmath.com/kb/meta-data-not-saving/
Besides, you may share your site URL with us. So that we can check as well.
Looking forward to helping you.
Thank you.
Hi, i am not using wordfence and developer tools are not showing anything, can you please check? [moved to sensitive data section]
Hello,
In this case, please get in touch with your web host and ensure that the ModSecurity is disabled or they are not blocking any process of the plugin.
In order to fix the issue, you can disable ModSecurity or you can whitelist our API route that handles the saving process: https://rankmath.com/kb/meta-data-not-saving/#firewall
If the issue still persists, then we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Looking forward to helping you.
Thank you.
whitelisted everything, issue persists
/wp-json/rankmath/v1/updateMeta
/wp-json/rankmath/v1/updateSchemas
/wp-json/rankmath/v1/updateRedirection
/wp-json/rankmath/v1/getFeaturedImageId
/wp-json/rankmath/v1/getHead
technically speaking you should be able to check if your ips are being blocked from my server, which is bluehost btw. i can’t give admin access right now, could you please tell me what else could i check?
Hello,
The Rank Math routes are not blocked upon checking your website.
For more troubleshooting steps, please follow our guide here if the Rank Math settings are not saving:
https://rankmath.com/kb/settings-not-saved/
Let us know how this goes.
Thank you.
As i ve said, i ve tried all these and i just did again! Nothing works! What’s the next step?
Hello,
In this case, since you aren’t able to share your website admin for us to troubleshoot further, are you able to create a staging website on your end? If you can, please create one, reproduce the error there, and share the login access here, this will allow us to deeply investigate the issue and resolve it permanently without worrying about touching your live website.
You may also follow this article to create the staging website: https://www.wpbeginner.com/wp-tutorials/how-to-create-staging-environment-for-a-wordpress-site/
We really look forward to hearing back from you. Thank you.
Hi, i have enabled temporary login for 3 days, please access the website using the link below
[Moved to the sensitive data section]
I ve also noticed that the registered gmail is getting disconnected constantly, in the analytics section
hello, any updates on this?
i am getting a lot of disconnections
Hello,
Apologies for inconveniences caused, I have taken a closer look into the issue, noted some options are getting saved and others are not; for this reason I would want to continue the next troubleshooting step in a staging environment, as the next thing is to deactivate other plugins, and log the form submissions as this will allow us to get a deeper understanding of why this is happening.
Could you please create one (staging environment) and share the admin details here.
Looking forward to getting this fixed.
Thank you.
I ll get back to you within 24 hours, in the meanwhile this support ticket is publicly accessible and i don’t want that (in search results also), can you please make it private?
Hello,
Unfortunately, private tickets are only available for PRO users. You can however move all sensitive data like website URLs, email addresses, or login information in the Sensitive Data section of this ticket which can only be viewed by you and us, the support staff.
Looking forward to helping you with this one.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
