Some images not showing preview

Hello,

To help you resolve this issue, we might need to take a closer look at your website and settings. Please follow these steps:

• Edit the first post on this ticket and include your WordPress and FTP logins in the Sensitive Data section. This is a secure section that only our support staff can access.
  
• Make sure you take a complete backup of your website before sharing the information with us.
• If you prefer, you can use this plugin to generate a temporary login URL to your website and share that with us instead: https://wordpress.org/plugins/temporary-login-without-password/
• You can also use this plugin to monitor what changes our staff might make on your website (if any): https://wordpress.org/plugins/wp-security-audit-log/

We appreciate your cooperation and patience. Thank you for choosing Rank Math.

Hello again,

You can use s******@r***********. However, please make sure to also include the login details or the temporary link to your website here, so we can access it easily. You can use the sensitive data section to share this information securely.

Thank you for your cooperation and patience.

Hello,

We’ve checked your site and we can see that Rank Math is adding the correct OG image on your pages but another OG image is getting added on your page by your Grow Social Pro by Mediavine which is not correct. Please check the screenshot in the sensitive data section for your reference.

It is not recommended to use duplicate plugins for your OG image because it can cause a conflict. You may try to disable that plugin and after clearing your website cache check the URLs again.

Hope that helps and please don’t hesitate to let us know if you have any other questions.
 
Thank you.

Hello,

Thanks for your reply.

We’re sorry to hear that you’re having trouble with the featured image preview in the Rank Math snippet. We want to help you resolve this issue as soon as possible.

However, we’re a bit confused about what exactly is going wrong. When we checked your Rank Math preview snippets editor, we saw that your featured image was displaying properly (https://i.rankmath.com/i/h8wlN7). We also verified this on the Facebook Sharing Debugger and it showed that Facebook was picking up your image correctly (https://i.rankmath.com/i/l4Vz1k).

Can you please clarify what you mean by “Some of my posts do not show the featured image preview in the Rank Math snippet“? Where are you seeing the problem? Is it on your website, on social media, or somewhere else?

It would be very helpful if you could share some screenshots with us to illustrate the issue. You can use imgur.com/upload to upload and share images easily.

We appreciate your cooperation and patience. Thank you for choosing Rank Math.