snippet not saving

Hello,

You’re welcome and thank you very much for your kind words.

If the Rank Math snippets are still not saving, then we suggest you while saving the data please keep the browser console open in the “Network” tab and see what is the status code of the following route: https://www.yourdomain.com/wp-json/rankmath/v1/updateMeta?_locale=user

You can find the browser console in your browser following this guide: https://balsamiq.com/support/faqs/browserconsole/

​​​​​​​If it’s returning any other value than a 200, there’s something wrong with the route and we would request you to get in touch with your hosting provider to make sure that REST APIs are not getting blocked.

However, if it returns 200 status, then we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

Looking forward to helping you.

Thank you.

Hello,

Thank you for getting back to us.

The “rest_no_route” message is normal and it means that the route is valid. If there was any issue with the route, you would have seen a different message saying that your request was rejected or blocked by some security measure/firewall.

The problem looks to be coming from the javascript errors shown in your browser console – could you please share a full screenshot of the errors with us? You can use imgur.com/upload to upload your screenshot and send us the link. This will help us troubleshoot the issue better.

Thank you for choosing Rank Math!

Hello,

We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Hello,

The snippet seems to be saving fine on regular post types and pages. I tried adding a new Directory page draft in the Directory post type and it is also saving fine. Please check the video screencast I shared in the sensitive data section.

Can you please let us know if this issue is happening on specific pages? If so, please share the URL here so we can check.

Looking forward to helping you with this one.

Hello,

Please note that our plugin shows the description in the preview only when the post type has editor support. You are facing this issue because it seems like your CPT doesn’t have editor support and that’s why the preview is not working properly and the tests are getting failed.

However, the correct description is added in the front end and your metadata is also saved properly. You can confirm that by checking the page source or using a tool like https://rankmath.com/tools/meta-tag-analyzer/

To fix the preview, you will have to enable the editor support from the post type settings of that plugin.

Hope that helps and please don’t hesitate to let us know if you have any other questions.
 
Thank you.