Hello,
I’m sorry to hear that you are experiencing issues with the snippet data not saving in the Rank Math plugin. This could be due to various reasons, such as plugin conflicts or JavaScript-related errors.
To troubleshoot this issue, you can follow these steps:
-
Plugin Conflicts: Check for any plugin conflicts by following our guide on checking plugin conflicts.
-
JavaScript-Related Errors: You can diagnose JavaScript-related errors by opening the Developer Tools Console Panel in your browser. Here is how you can do it in Chrome:
- Open the Developer Tools by navigating to More Tools → Developer Tools from the Chrome menu.
- Click on the Console tab to check for any errors.
If you are unable to identify the issue or resolve it using the above steps, please provide us with more details or open a support ticket so that our support team can assist you further.
Kind Regards
Sources:
Fatal Error Happening on Some Installations After 1.0.49 Update » Rank Math
Why Your SEO Title, Description & Focus Keyword Aren’t Being Saved » Rank Math
Hello,
Thanks for contacting us and we’re sorry for the trouble you’re having with Rank Math.
There are a few possible reasons why you can’t save your SEO Title on your site. Here are some steps you can take to fix this issue:
- Make sure that you have the latest version of Rank Math installed on your site. You can check this by going to WordPress Dashboard > Rank Math > Status & Tools > Version Control. If there is an update available, you will see a notification and a button to update the plugin
- Check if there are any plugin conflicts that might be interfering with Rank Math. You can do this by following our plugin conflict tutorial. If you find any conflicting plugins, let us know.
- Check if there are any JavaScript errors that might be preventing Rank Math from saving the SEO Title. You can do this by using the Chrome Developer Tools or any other browser’s developer tools. You can follow our guide on how to check JavaScript errors. If you find any errors, you can share them with us using this tool
- Check if your firewall or security plugin is blocking access to Rank Math’s files. You can do this by looking at your firewall logs and seeing if there are any blocked requests to these files:
/wp-json/rankmath/v1/updateMeta
/wp-json/rankmath/v1/updateSchemas
/wp-json/rankmath/v1/updateRedirection
/wp-json/rankmath/v1/getFeaturedImageId
/wp-json/rankmath/v1/getHead
If you see any blocked requests, you need to whitelist Rank Math and its files in your firewall or security plugin settings.
Learn more about troubleshooting this issue here: https://rankmath.com/kb/meta-data-not-saving/
We hope these steps help you solve the problem. If you still can’t save your SEO Title on your site, please let us know. We’re always happy to help.
Thank you for choosing Rank Math.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
