Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
If the “View” button is set to /?page_id=2, then Rank Math won’t be able to modify the slug of that URL.
To determine if the issue is coming from Rank Math, you can temporarily deactivate the Rank Math plugin and check again the URL of the page.
Please note that all of the data you have already configured in Rank Math are saved in your database, so there shouldn’t be any data loss upon doing so.
If the issue persists even without Rank Math activated, assuming you are using the latest version of all the plugins and the themes (please update if not yet), this can be caused by a different plugin or your theme.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c
Only the site admin would know and your users won’t be affected by this troubleshooting.
Hope that helps.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
