sitemap showing a blank page - Support

Resolved Anonymous
5 years, 10 months ago

Rank Math free
Hi,
After the last rankmath update, my sitemap page has shown up with a blank page – can you please advice how to correct this. Thank you

Hi Todd, The login info was available and updated when asked for it, however no one used it to look at the information. Thank you!
- This topic was modified 5 years, 10 months ago by .
- This topic was modified 5 years, 10 months ago by .

Viewing 13 replies - 1 through 13 (of 13 total)

Anonymous
5 years, 10 months ago

Rank Math free

Hello,

I have updated the sensitive data as requested. Can you please check further?

Thank you.

Anonymous
5 years, 10 months ago

Rank Math free

Hello,

I have updated the sensitive data as requested. Can you please check further?

Thank you.

Anonymous
5 years, 10 months ago

Rank Math free

Hi, is anyone able to assist?

Michael Davis
5 years, 10 months ago

Rank Math pro

Hello,

Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

It is likely that the update triggered a conflict with one of your installed plugins. Please perform the steps outlined on the following page: https://rankmath.com/kb/check-plugin-conflicts/ and ensure that you do not have another sitemaps plugin installed.

Looking forward to helping you. Thank you.

Anonymous
5 years, 10 months ago

Rank Math free

Hi, In the troubleshooting mode, it still shows up blank even with the default theme. Please login and assist. Thank you. The temp login has been updated int he sensitive data area.

Anonymous
5 years, 10 months ago

Rank Math free

Hello,

I have updated the sensitive data as requested. Can you please check further?

Thank you.

Michael Davis
5 years, 10 months ago

Rank Math pro

Hello,

Thanks for the patience.

I have passed this on to our developers for closer investigation and we will be getting back to you in a short while.

We are looking forward to helping you. Thank you.

Pratik
5 years, 10 months ago

Hello,

Is server cache enabled on your site? The empty page-sitemap you see is not generated by the Rank Math plugin. When I viewed the page source, I see the changefreq and priority tag which doesn’t add in its Sitemap.

Please see the link I added in the Sensitive Data Section. I would suggest you contact your server team and ask them to purge the server cache.

That should fix the issue.

Thank you.

Anonymous
5 years, 10 months ago

Rank Math free

Hi,

That has been done numerous times and has not fixed this issue. This is not the first time this has happened and seems to happen with any updates with rank math. Please advise what is the permanent fix for this. Seems like this plugin is becoming unreliable, will have to uninstall and disable and not use this plugin again…

Anonymous
5 years, 10 months ago

Rank Math free

You should also notice, that on your sitemap, – the last modified was since july – which is incorrect!

Todd
5 years, 10 months ago

Rank Math free

Hi,

We are still not able to login using the link you provided.

You main sitemap link is still getting redirected to the homepage.

Anonymous
5 years, 10 months ago

Rank Math free

Hi Todd,
Yes, I have disabled the sitemap from Rankmath since it is unreliable and no one was able to assist me as this issue was more than a week ago.
Thanks

Todd
5 years, 10 months ago

Rank Math free

Hello,

We are extremely sorry about this. We have been trying to help but since the login link you provided didn’t work – this issue got extended more than usual.

If you need help with anything else, please open a new support ticket here so we can help.

We are always here for assistance.

Viewing 13 replies - 1 through 13 (of 13 total)

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