Hello,
We’re sorry to hear that you’re facing issues with your website’s sitemap. It sounds like the sitemap is not loading properly unless you reset the plugin.
If you haven’t already, please ensure that your sitemap is correctly configured. You can validate your sitemap using the Validate XML Sitemap tool. Once validated, it should return a success message if it’s correctly configured.
Additionally, if you’re using caching plugins, it’s important to exclude your sitemap from being cached. We have an extensive tutorial to help you with this: Exclude Sitemaps from Caching.
If the issue persists, it could be due to a conflict with another plugin or theme. You can use the Health Check plugin to determine which plugin or theme is causing this.
If you’re still facing issues after trying these steps, please feel free to click the button below to assign this ticket to our support team. We are available 24×7 and will help you out as soon as possible.
Sources:
Remove Blank Lines From Sitemaps » Rank Math
Rank Math Sitemap Issues and Their Fixes » Rank Math
Troubleshooting the “Couldn’t Fetch” Error in Google Search Console » Rank Math
If your website’s sitemap isn’t loading consistently unless the plugin is reset, try the following:
Check plugin settings and update to the latest version.
Deactivate other plugins to identify conflicts.
Ensure theme and plugin compatibility with the latest WordPress version.
Check for error messages in the browser console or server logs.
Verify server resources and clear caches.
Temporarily disable performance optimization plugins.
Enable WordPress debugging for additional insights.
Consult the plugin’s support forum or documentation for solutions.
Hello,
Thank you for contacting Rank Math support. I’m sorry to hear that you are having trouble with your sitemap.
To troubleshoot this issue, please follow these steps:
- Reset your WordPress permalinks by going to WordPress Dashboard > Settings > Permalinks and clicking Save Changes without making any changes.
- Regenerate your sitemap by going to Rank Math > Sitemap Settings and changing the Link per Sitemap to 201 or anything else and then click Save Changes. You can change it later, this is just to regenerate your sitemap. You can follow this screencast: https://i.rankmath.com/pipRDp
- Exclude the Sitemap files of the Rank Math plugin in your caching plugin. The cache could be via a plugin or from the server. For plugins or Cloudflare, please follow this article:
https://rankmath.com/kb/exclude-sitemaps-from-caching/
- To make sure your sitemap gets updated immediately, add the following code to your site:
/**
* Filter if XML sitemap transient cache is enabled.
*
* @param boolean $unsigned Enable cache or not, defaults to true
*/
add_filter( 'rank_math/sitemap/enable_caching', '__return_false');
You can learn how to add this code to your website here: https://rankmath.com/kb/wordpress-hooks-actions-filters/
If none of these steps resolve the issue, please let us know and provide us with your WordPress login details and FTP access in the Sensitive Data section so we can take a closer look.
We hope this helps. Please let us know if you have any questions or concerns.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
