Sitemap doesn’t update

#39161
  • Resolved Anonymous

    5 years, 4 months ago

    Rank Math free

    Hello,

    My sitemap does not update when I do any changes in the urls or when I create a new one.
    I have the sitemap url excluded from caching and I did the “save changes” procedures in both, permalinks and sitemaps settings (Rank Math plugin).

    I am not able to solve this problem and I don’t know what else to do. Could you help me with this issue, please?

    My website is: acuariobarato.net

    • This topic was modified 5 years, 4 months ago by .
Viewing 6 replies - 1 through 6 (of 6 total)
  • Todd

    5 years, 4 months ago

    Rank Math free

    Hi Acuario,

    Thanks for getting in touch with us.

    ​1. Please delete the sitemaps from the Google Search Console.
    ​
    ​2. Clear your website cache and add sitemap_index.xml and *-sitemap.xml to the exclusion list in your Cache plugin.
    ​
    ​3. Add sitemap_index.xml file again to your Google Search Console.
    ​
    ​That should do the trick.
    ​
    ​Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    Anonymous

    5 years, 4 months ago

    Rank Math free

    Thank you for the replay but unfortunately I did the mentioned steps and still not updating…

    Michael Davis

    5 years, 4 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
    ​​​​​​​
    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Anonymous

    5 years, 4 months ago

    Rank Math free

    Now you have the temporary access link to my wordpress

    • This reply was modified 5 years, 4 months ago by .
    • This reply was modified 5 years, 4 months ago by .
    Anonymous

    5 years, 4 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Michael Davis

    5 years, 4 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math today.

    I can’t seem to replicate your problem. Would you please share a screen cast (use loom) so we can look into this issue further.

    Looking forward to helping you. Thank you.

    ​​​​​​

    RankBot

    5 years, 3 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

The ticket ‘Sitemap doesn’t update’ is closed to new replies.