Hello,
Thanks for contacting us, and sorry for any inconvenience that might have been caused due to that.
Can you please share what exact error you’re encountering while submitting the sitemap?
You can use a tool like imgur to share screenshots of the error with us here.
Looking forward to helping you.
Thank you.
ok, thanks for the reply.
Here you go:
https://imgur.com/a/ftwU7Nh
Hello,
Please follow the steps mentioned in the guide below without skipping any of them. This should help you to figure out and resolve the issue.
https://rankmath.com/kb/couldnt-fetch-error-google-search-console/
Note: after applying the fix, please try re-submitting your sitemap to GSC to see if that’s working.
If the issue persists, please share your sitemap URL with us, so that we can check as well.
Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello
it still doesn’t work
But option5.2 doesn’t seem correct. The sitemap is accessible but i don’t get the results it says. I am reluctant to change my .htaccess because it is in a section that will be overwritten. It’s already there.
I’ve put the sitemap in the sensitive section.
Thanks a lot
Hello,
I’ve checked your sitemap, but it seems to be working fine.
However, the other versions of your sitemaps are not yet redirected to the final version. Please refer to the screenshot attached in the sensitive data section.
In this case, please ensure that only 1 version of the sitemap is working (200 Ok status), and the rest are redirecting to it.
To make sure that you have applied the correct redirect on your site, you may need to get in touch with your web host for assistance to ensure all of your URLs are redirecting to their final version.
Hope that helps.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello
Yes thank you, that is what I was referring to yesterday. I have put a screen print of my .htaccess in the sensitive data. Could you tell me how I should amend it please? I am the web admin 😉
Thanks a lot
Hello,
You can put the redirect rule after the #END WORDPRESS line.
Please take a backup of your .htaccess file before editing.
Here’s a guide you can follow for that as well:
https://rankmath.com/kb/how-to-redirect-non-www-urls-to-www/#num-2-add-the-redirection-rule
Once done, clear your website’s cache and check again the versions of your site.
Hope that helps.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
