Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
Your robots.txt is working fine upon checking. However, there are two sitemap URLs declared inside, and both of them are not working.
Could you please confirm if you’re using Rank Math to generate your sitemap? Currently, it is showing Origin Error with this in the source code:
couldn't complete request to http://proxy.internal.ezoic.com:8888/:domain.com --- Proxy Error: dial tcp 149.***.151.***:80: i/o timeout
If you’re using Rank Math for your sitemaps, then this could be caused by conflicting plugins or theme.
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), to determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c
Only the site admin would know and your users won’t be affected by this troubleshooting.
Let us know how this goes.
Thank you.
Hi,
I am using Rank Math for SEO, not sitemap, I have Google for that, but my hosting provider tells me you are making the issue. Fix this immediately, it is messing up my site!!!!
REMOVE THE DAMN CHRONOSCENT.COM DOMAIN FROM YOUR USELESS SERVICES, I AM NO LONGER USING YOUR DAMN PLUGIN
Hello,
We deeply apologize for the issue.
Please note that our plugin doesn’t have any rule or option to block any search engines from reading the robots.txt. The purpose of the robots.txt is to instruct the search engine bot which URLs are allowed or disallowed as well as the definition of your sitemap.
Can you please share some screenshots from the hosting provider proving that the robots.txt generated by our plugin is blocking Google? We need to understand the primary issue first so that we could give you an effective solution.
With that said, if you wish to remove your domain from our plugin, you can simply disconnect your Rank Math account in Rank Math > Dashboard > Help.
Don’t hesitate to get in touch with us if you have any other questions.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
