Sitemap

Hello,

Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

This issue could be caused by conflicting plugins/themes on your website. Kindly make sure you are using the latest version of all the plugins and themes, please update if not yet. You can also follow this guideline to check for a plugin conflict: https://rankmath.com/kb/check-plugin-conflicts/

However, We recently witnessed the same issue in some of our user’s websites due to the “NextGen Gallery” plugin. Could you please confirm if you are also using the same plugin? If so, then you’ll have to wait because the issue already has been identified by its developers and the fix for it would come from their team in one of the upcoming updates as mentioned here: https://wordpress.org/support/topic/rank-math-error-thrown-call-to-a-member-function-get_entities-on-null/

In the meantime to have sitemaps working again you can try disabling the image sitemap by going to WordPress Dashboard > Rank Math > Sitemap Settings and disabling this option:

That should make it possible to load the sitemaps once again because the data from NextGen wouldn’t be fetched anymore.

Please don’t hesitate to let us know if you have any other questions.
 
Thank you.

Hello,

Thank you for clarifying that. I’m sorry to hear that you’re having issues with NextGen Gallery and Kadence Theme.

You can try reminding them that you’re still waiting for a fix and hopefully they prioritize the fix.

In the meantime, if you need help with Rank Math – please don’t hesitate to reach out.

Hello,

Can you please try following the steps below to see if that works for you?

#1. Flush the Sitemap cache by following this video screencast:
https://i.rankmath.com/pipRDp

#2. Exclude the Sitemap files of the Rank Math plugin in your caching plugin. The cache could be via a plugin or from the server. For plugins or Cloudflare, please follow this article:
https://rankmath.com/kb/exclude-sitemaps-from-caching/

#3. If the above steps doesn’t seem to work, kindly apply the following filter code to your site.

add_filter( 'rank_math/sitemap/enable_caching', '__return_false');

Here’s how you can add filter/hook to your WordPress site:
https://rankmath.com/kb/wordpress-hooks-actions-filters/

We hope that helps, and please don’t hesitate to get in touch if you have any other questions.

Thank you.

Hello,

Thank you for getting back to us. We apologize for missing your question, let use try to address each of the questions.

1. Rank Math sitemap shows the last modified date next to each link. If you’re seeing 2023-05-03 09:34 +07:00, it’s because that is the last modified date we are detecting – can you confirm if you have modified this post/page after that date?
2. Your sitemap is only a list of all your site links that makes it easier for search engines to find all of your content in one place. But if you still want to download it, you can follow these steps:
   • Go to your WordPress dashboard and navigate to Rank Math > Sitemap Settings.
   • Copy the URL of your sitemap index file, which should look something like this: https://example.com/sitemap_index.xml
   • Paste the URL in your browser and hit enter. You should see a list of all your sitemap files.
   • Right-click on each sitemap file and choose “Save link as” to download it to your computer.

   This would download an XML file that contains a list of your page, post, etc links.

   If you’re looking to audit your site links by crawling them, Screaming Frog SEO Spider is a handy tool. Here’s a guide on how to use it: https://www.gsqi.com/marketing-blog/dirty-sitemaps-how-to-download-crawl/

3. The first step to figuring out why your Google non-indexed page is going up is to look for any errors that Google Search Console is showing and the reasons they are giving for not indexing some pages. This can usually help you find the problem.

We hope we were able to address each of your questions, let us know if you have any other concerns.

Thank you for choosing Rank Math

Hello,

We might need to take a closer look at the settings to test this out. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.