sitemap

Hello,

Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

Please follow the steps below for initial troubleshooting:

1. Ensure you’re using the latest version of your plugins/theme including the Rank Math plugin.

2. Flush the Sitemap cache by following this video screencast:
https://i.rankmath.com/xXXhDt

3. Exclude the Sitemap files of the Rank Math plugin in your caching plugin. The cache could be via a plugin or from the server:
https://rankmath.com/kb/exclude-sitemaps-from-caching/

If the issue still persists, please try adding this filter to your active theme’s functions.php file:

add_filter( 'rank_math/sitemap/enable_caching', '__return_false');

Let us know how this goes.

Thank you.

Hello,

We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Hello,

I’ve tested your sitemaps, and it is already working fine. You can also use this tool to verify that:
https://www.xml-sitemaps.com/validate-xml-sitemap.html

In this case, remove all your submitted sitemaps in your Google Search Console and resubmit your main sitemap only:
https://rankmath.com/kb/submit-sitemap-to-google/

Once done, give Google some time to crawl your sitemaps.

Hope that helps.

Thank you.

Hello,

I’ve checked those product sitemaps, and indeed they are showing the error.

Assuming you are using the latest version of all the plugins and the themes (please update if not yet), this could be caused by plugin/theme conflict on your site which prevents Rank Math’s sitemap generation.

To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/

Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c

Only the site admin would know and your users won’t be affected by this troubleshooting.

Let us know how this goes.

Thank you.

Hello,

If there are missing URLs in your product sitemap, please follow the steps in this link for the common reason why a URL is not included:
https://rankmath.com/kb/url-not-in-sitemap/

Looking forward to helping you.

Thank you.