Site not showing during set up

#630913
  • Resolved Anonymous
    Rank Math free

    Hello. I’m trying to set up Rank Math on my new site but my site does not show up when i reach the Analytics stage for Search console and analytics. Please help me solve this. I’ve tried using a different site after waiting for about an hour on the previous browser but I’m still facing the same issue.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    You can skip the Google connection process in the Setup Wizard and after completing the setup please follow this guide to remove Rank Math App from your Google account and reconnect it from WordPress Dashboard > Rank Math > General Settings > Analytics with all the required permissions, and see if that resolves the issue: https://rankmath.com/kb/analytics-issues/#expired-google-oauth-token

    Also, please make sure that you’ve connected the correct Google account and not connecting to Google Search Console via a domain property but rather a URL prefix and that you have verified the correct version of your website on the Google Search Console (HTTP or HTTPS, www or non-www).

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    Anonymous
    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Anonymous
    Rank Math free

    Hello. I have done what you said but the issue is still there. I have attached the screenshot. Please check. Thanks.

    Hello,

    The Red Dot in the Analytics Menu as shown in the screenshot image means that you have either not configured the Analytics module or have not given it sufficient permissions when connecting to it.

    To make sure that everything works correctly please go through this article to set up the Analytics module: https://rankmath.com/kb/install-google-analytics/

    If however, you are having challenges with this, then follow the steps below to fix it.

    Please make sure you have the latest version of the Rank Math plugin installed on your site. You can check the latest version here: https://rankmath.com/changelog/free/

    Once you have updated the plugin, please follow these steps to reconnect Rank Math with your Google account and grant all the necessary permissions:

    First of all, check to make sure that you have a verified Google Search Console and Google Analytics properties, if not follow the attached link to create one.

    If you already have verified properties and you’re still unable to connect them – then follow these steps

    1) Remove Rank Math’s access from Google Please remove RankMath’s app from your Google apps permissions: https://myaccount.google.com/permissions

    permissions

    2) Re-connect to regenerate the auth token from Google

    After that, reconnect the Google account again to regenerate the auth token from Google, by going to WordPress Dashboard > Rank Math > General Settings > Analytics and configure the Search Console and Analytics settings again:

    reconnect

    3) Grant all necessary permissions

    Kindly check all necessary checkboxes to allow Rank Math to access some of the Google Services. Please check my screenshot below for reference:

    permissions

    4) Follow the instructions to sign in with your Google account and allow Rank Math to access your data. https://rankmath.com/kb/connect-your-google-account/

    You can also refer to this guide for more details: https://rankmath.com/kb/analytics-issues/#expired-google-oauth-token

    We hope this resolves the issue for you.

    If you still face any problems or have any questions, please let us know. We’re always here to help.

    Anonymous
    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Anonymous
    Rank Math free

    Hello. I have followed all the instructions as stated but I’m still getting the same issue. I have added two more screenshots showing the permissions I selected and the error I’m getting saying I haven’t given all permissions. So, I’m confused if there are other permissions because I selected all permissions.

    Hello,

    Before further troubleshooting, please ensure that you have verified your email/account as the owner of the property. Go to your Google Search Console > Settings > Users and permissions:

    If the issue still persists, then we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Looking forward to helping you.

    Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

The ticket ‘Site not showing during set up’ is closed to new replies.