Hello,
I’m sorry to hear that you’re facing an issue with the “Shorten with AI” feature on your website, even after turning off Content AI in the dashboard and clearing the cache. Since you’ve already taken these steps and don’t have any other plugins offering an AI service, this seems unusual.
In this case, it’s best to investigate further to understand why the “Shorten with AI” option is still appearing on your website. To assist you better, could you please provide us with additional details like the URL of the page where you’re encountering this issue or any screenshots that might help us identify the problem?
Thank you for bringing this to our attention, and we’ll do our best to resolve this for you promptly.
Hello,
Thank you for contacting Rank Math support, and sorry for the inconvenience this may have caused.
If you disable the Content AI module then it should not appear on your pages. In this case, it seems like the button is appearing from some other plugin or theme you’re using on your website.
To determine that, you can follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Only the site admin would know and your users won’t be affected by this troubleshooting.
Let us know how it goes. Looking forward to helping you.
Thank you.
It was your plugin, and I’ve seen other RankMath users have had the same problem. disabling Content AI didn’t work. I had to delete each reference to it on every page. It’s a RankMath problem, and it’d be far easier if you accepted that.
I can see other comments from users claiming the same issue and Rankmath representatives denying any possibility it could be from their plugin.
Hopefully, it won’t happen again. I’m currently testing RankMath before I take one of your packages. It wouldn’t be a great look if a client saw that on their website.
Thanks
Hello,
Apologies for the inconvenience.
The Shorten with AI button should not be displayed on the frontend as it should only work while editing your page.
In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Wow. Rankmath really will not admit this is an issue of their own doing… Might be time to switch to Yoast. Been seeing too many other people with this same issue and now I am facing it as well.
Hello,
We apologize for the issue you are facing but we did not say that we didn’t admit the issue. Since we haven’t reproduced the issue on our end, we need to check this on your website instead.
Once you are able to provide your WP login, we will investigate and resolve the issue with the “Shorten with AI” button.
Looking forward to helping you.
Up until now, I’ve been using Yoast SEO, but it bugged the site so badly that it cost me pages of SEO.
I decided to switch to Rankmath and also came across the “shorten with ai”. But damn, this problem comes directly from your solution, there’s no conflict elsewhere. Please update quickly!
Hello,
Please follow the steps we shared above here to share your website login details and also show us where to find this information on your page so we can investigate and find a solution for you.
Looking forward to hearing from you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
