Hello,
I’m sorry to hear that you’re encountering an error while trying to complete the setup wizard for Rank Math. It seems like you’re receiving a critical error message related to the website name field.
This error message typically indicates a critical issue with the website that needs to be addressed. To resolve this, I recommend checking your site admin email inbox for any instructions on how to address the critical error. It’s possible that additional details or steps to resolve the issue have been sent to your admin email.
If you don’t find any instructions in your email, please try refreshing the page and attempting the setup wizard again. If the issue persists, please reach out to our support staff by opening a support ticket here. Our support team is available 24x7x365 and will be able to assist you further with this issue.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this issue for you.
Sources:
How to Access Rank Math’s Setup Wizard
How to Setup Rank Math SEO Plugin Properly
Sorry, You Are Not Allowed to Access This Page » Rank Math
Hello,
Thank you for contacting us. We’re sorry that you’re experiencing this issue with our plugin. We appreciate your cooperation and patience as we try to find a solution for you.
To be able to help troubleshoot this, we’ll need to see your debug log to understand what is causing the error on your website. The debug log is a file that records any errors or warnings that occur on your site. It can help us identify and fix the problem faster.
To share your debug log with us, please follow these steps carefully:
- Open your wp-config.php file. You can find it in the root folder of your site, usually in /public_html/ or /www/.
- Before the line that says /* That’s all, stop editing! Happy blogging. */, add this code:
// Enable WP_DEBUG mode
define( 'WP_DEBUG', true );
// Enable Debug logging to the /wp-content/debug.log file
define( 'WP_DEBUG_LOG', true );
// Disable display of errors and warnings
define( 'WP_DEBUG_DISPLAY', false );
@ini_set( 'display_errors', 0 );
This code will enable the debug mode and create a debug.log file in the /wp-content/ folder of your site.
- Go to your website and try to perform the action that caused the error again, i.e. try installing Rank Math PRO again. This will trigger the error and generate the debug.log file.
- Go to the /wp-content/ folder of your site and look for the debug.log file. It should contain some information about the error that occurred.
- Send us a copy of the debug.log file. You can use a service like wetransfer.com or pastebin.com to upload it and share the link with us.
We hope these instructions are clear and easy to follow. If you have any difficulty or questions, please let us know. We’re here to help you.
Thank you for using Rank Math.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
