seo title, description & focus keyword aren’t being saved

#609448
  • Resolved Anonymous

    2 years, 2 months ago

    Rank Math free

    I checked javascript errors in chrome browser, i think there is an error in javascript. I am providing the details below please look into it.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Md. Sakib Khandaker

    2 years, 2 months ago

    Rank Math agency

    Hello,

    Thanks for contacting us, and sorry for any inconvenience that might have been caused due to that.

    Can you please follow the steps mentioned in the guide below to see if that resolves the issue for you?
    https://rankmath.com/kb/meta-data-not-saving/

    Besides, you may share your site URL with us. So that we can check as well.

    Alternatively, you can edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section so that we can look into the issue closely.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Looking forward to helping you.

    Thank you.

    Anonymous

    2 years, 2 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Great

    2 years, 2 months ago

    Hi again,

    Thank you for your reply and for sharing your website access. We appreciate your cooperation and feedback with us.

    We checked your website and we tried to replicate the issue that you’re facing with the SEO title, description, and focus keyword not saving properly. However, we did not encounter any problem with them. They were all saving and updating correctly on our end. Here’s a short video that shows how we tested it: https://i.rankmath.com/v/pcFmcz.

    Can you please try clearing your browser cache and trying again? Sometimes, the cache may cause some glitches or conflicts with the plugin functionality. You can also try changing your browser to see if it makes any difference. Maybe the error is specific to your browser version or settings.

    We hope this helps you resolve the issue and improve your SEO settings. If you have any other questions or concerns, please feel free to contact us anytime. We’re always here to help you.

    Thank you for choosing Rank Math!

    RankBot

    2 years, 1 month ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘seo title, description & focus keyword aren’t being saved’ is closed to new replies.