Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Please let us know if you find the culprit.
Only the site admin would know and your users won’t be affected by this troubleshooting.
Looking forward to helping you.
Hi, Michael! I am immensely thankeful for your return.
I found the following error on the Rank Math Dashboard: https://prnt.sc/t2h7fy
This error appears in Rank Math Status: https://prnt.sc/t2h8jz
And this error on the pages: https://prnt.sc/t2h9cc
In the status of the diagnosis using the “Health Check” there was also a critical problem associated with updating the theme: “You have themes waiting to be updated”.
Please, do you think one of these errors is associated with the problem in question? Thank you very much for your support!
Hello,
Did you follow all the instructions mentioned here?
https://rankmath.com/kb/check-plugin-conflicts/
Please note that you have to keep only Rank Math and Twenty Twenty enabled to know for sure if this is a Rank Math issue or if this is a conflict.
If it works with Rank Math and Twenty Twenty, then you have to enable each plugin one by one until you find the plugin causing this issue.
From your screenshots, it looks like the essential WordPress jQuery files cannot load and there is also a conflict with cmb2.
If you cannot find the problematic plugin/theme, we might need your logins to check further.
Hello, Todd! I really appreciate the support. Unfortunately I couldn’t find the plugin that may conflict with Rank Math.
I installed the Health Check & Troubleshooting plugin and found the following critical problem with my theme:
“You have themes waiting to be updated.
Themes change the look of your website. It’s important to keep them up to date so they’re consistent with your brand and to keep your site safe.
Your site has 1 theme waiting to be updated.”
However, I am afraid to update the theme and lose all the work already done. I also believe that this is not the problem since the theme that is active is up to date.
When I click on SEO Analysis I have the analysis of the site as a whole, correct? The following page is shown when clicking on SEO Analysis: https://prnt.sc/t4pap7
However, when analyzing through the following path, I don’t get the tips: https://prnt.sc/t4pfff
I have the following display on each of the pages:https://prnt.sc/t4pg8q
When you click on General, Advanced, Schema or Social, nothing is displayed.
I really couldn’t find the problem. I greatly appreciate the availability of all of you. Thank you very much!
Hello,
Since you are not willing to run the Health check, you will need to create a staging website for us and share its logins so we can check it for you.
Hello, Todd! Thank you! You are being incredible. Would it be possible to check without any work being lost? We invest a high amount on the site, so it would be impracticable to lose any changes already made. Thank you very much.
Hello,
Yes, if you create a staging website (which is basically a private clone of your current website), we can work on it and since it is just a clone, you won’t have to worry about losing anything.
You can find a guide about how to create a staging site here: https://themeisle.com/blog/wordpress-staging-site/
Looking forward to help you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
