SEO Meta Box Not Appearing in WP for Pages or Posts

#33044
  • Resolved Anonymous

    5 years, 5 months ago

    Rank Math free

    Hi,

    I installed your plugin to replace Yoast for site that we’re updating. I’ve exported the Yoast data over, but I can’t see your SEO Meta Box in WordPress when I’m editing individual posts/pages.

    I can edit the SEO Title and SEO Desc when I’m viewing a list of pages/posts, but I can’t do this when I’m in individual pages.

    I’ve viewed other similar tickets (i’ve tried adding Health Checker to see if they’re any conflicting plugins, but there aren’t any) but I couldn’t find any that helped. I deleted Yoast in case there was any conflict, but this didn’t help either.

    Do you have any suggestions, please?

    Thanks,

    Craig

    • This topic was modified 5 years, 5 months ago by .
Viewing 8 replies - 1 through 8 (of 8 total)
  • Michael Davis

    5 years, 5 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Are you using the block editor when editing your post? Can you confirm that the options are not available on the sidebar as shown below:
    https://i.rankmath.com/U44EB5

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Anonymous

    5 years, 5 months ago

    Rank Math free

    Hi Michael,

    Thanks for your response. I made a mistake – I can see this in the sidebar for the posts but not pages.

    Thanks,

    Craig

    Michael Davis

    5 years, 5 months ago

    Rank Math pro

    Hi Craig,

    Thanks for the additional info.

    This is a bit odd, is your site running the latest version of WordPress?

    If it is, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Anonymous

    5 years, 5 months ago

    Rank Math free

    Thanks, Michael. Yes, the site is on the latest version of WordPress. I’ll forward you logins now.

    Thanks,

    Craig

    Anonymous

    5 years, 5 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Michael Davis

    5 years, 5 months ago

    Rank Math pro

    Hi Craig,

    Thanks for getting back to us.

    It looks like the presence of ShortPixel Image Optimizer admin notices on your pages was causing an error but dismissing the notice seems to have fixed it.

    Please check to confirm if this is working as expected.

    Thank you.

    Anonymous

    5 years, 5 months ago

    Rank Math free

    Hi Michael,

    This issue has been resolved. Thanks for your support.

    Thanks,

    Craig

    Michael Davis

    5 years, 5 months ago

    Rank Math pro

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 8 replies - 1 through 8 (of 8 total)

The ticket ‘SEO Meta Box Not Appearing in WP for Pages or Posts’ is closed to new replies.