Hello,
Thank you for getting in touch and we are sorry to hear about the issue you are facing.
Have you already followed our troubleshooting guide to look for conflicts?
https://rankmath.com/kb/check-plugin-conflicts/
If that wasn’t fruitful, please share your WP logins in the sensitive data section so we can take a closer look and help you fix the problem.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for providing additional information.
I can see that currently, you’re using the Rank Math PRO plugin, but the account you have used to open this ticket is the Rank Math free version.
Can you please search and forward a receipt from FastSpring.com so we can locate your account and verify it?
Back to your issue: We’ve seen issues when Divi theme & Rank Math plugin isn’t updated to the latest one. I see in your situation, both the theme and plugin needs to be updated. Please update both of them to the latest version and the issue will be resolved.
Even after updating the plugin and theme, the issue remains, please let us know and we’ll look further into the issue.
Looking forward to helping you.
Thank you
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
