SEO details not saved

#588755
  • Resolved Anonymous

    2 years, 4 months ago

    Rank Math free

    Hi there! When someone with a Shop Manager role tries to edit the snippet details of a WooCommerce product, the changes are undone once this person hits “Update”. When I, as Administrator, do the exact same thing, the settings are saved. When I gave this person admin rights, the issue was resolved. I checked the Role Manager settings and the Admins and Shop Managers have the same settings. Do you have a solution for this?

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  • Reinelle

    2 years, 4 months ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    For initial troubleshooting, please ensure that you are using the latest version of the Rank Math plugin. You may refer to our changelog page here: https://rankmath.com/changelog/free

    If it’s already updated, please check if you have any firewall that may prevent Rank Math from saving a page for specific users. You may refer to this guide: https://rankmath.com/kb/meta-data-not-saving/#firewall

    If the issue still persists, can you please take a screencast with your browser console open (as shop manager) so we can see any console errors when you attempt to save the post? This should help us determine what’s causing the issue.

    Let us know how this goes.

    Thank you.

    RankBot

    2 years, 3 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘SEO details not saved’ is closed to new replies.