Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
Can you please confirm if you’re using WordPress 6.2 on your website? We’ve seen this issue with WordPress 6.2 when theme/plugins are not updated. Please make sure all the plugins and theme are updated to the latest version.
If it doesn’t help then, please follow this guide to troubleshoot the issue further: https://rankmath.com/kb/check-plugin-conflicts/
Let us know how it goes. Looking forward to helping you.
Thank you.
Hi Raki,
We do have 6.2
I can’t update the Rankmath plugin – it shows some PHP issue
What can be done here?
Hello,
Can you please share the error that you’re currently facing while updating the plugin? You can also share a screenshot of the error by using this tool: https://imgur.com
Looking forward to helping you.
Thank you.
Hello,
In this case, please check your website’s PHP version as the lowest PHP version supported by Rank Math is 7.4, and the most recent stable PHP version is recommended.
You can also check the Rank Math requirements at this link:
https://rankmath.com/kb/requirements/
Furthermore, you may get in touch with your web host to ensure that your website’s PHP version is already updated.
Let us know how this goes.
Thank you.
Hi Reinelle,
I have now updated the PHP to 7.4
and we have the latest version of RankMath
It is still not working – https://imgur.com/a/StlocHk
It won’t expand and show the box on pages editor
I have cleared cache as well
Thanks for your continued help with this
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
The issue was occurring because the Divi theme you were using was not in the latest version. We’ve updated the theme and now the Rank Math SEO Meta box is working properly on your post editor page. Please check the screenshot in the sensitive data section for your reference.
Hope that helps and please don’t hesitate to let us know if you have any other questions.
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Thank you.
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
