Schema Issues

Hello,

Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

I’ve checked your site, and it seems that you’re using Rank Math PRO but the account you have used to open this ticket is the Rank Math free version.

Can you please search and forward a receipt from FastSpring.com or the email address you used to purchase so we can locate your account and verify it?

Regarding the schema deletion issue, please check if you have any firewall that may prevent Rank Math from saving a page.

If you are using a Firewall, please whitelist this route:
/wp-json/rankmath/v1/updateMeta

You may refer to this guide: https://rankmath.com/kb/meta-data-not-saving/#firewall

Looking forward to helping you.

Thank you.

Hello,

The faulty review schema is coming from Rank Math’s generated schema for that page.

Could you please check if you have a schema template created where the conditions you have set might have applied to that page?

If the issue still persists, we can take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Thank you.

Hello,

The issue is that Sucuri is blocking certain IPs for our plugin’s API route hindering the updating process which is why you can’t remove the schemas.

Please refer to the screenshot I shared in the sensitive data section.

Please refer to this guide to whitelist Rank Math in Sucuri: https://rankmath.com/kb/how-to-whitelist-rank-math-in-sucuri/

After that, you should be able to remove the schema from that specific page to resolve the issue.

Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.

Hello,

We’ve checked your website and we can see that Rank Math Rest APIs are still getting blocked by your Sucuri Firewall.

In order to whitelist Rank Math Rest APIs, please try to follow the guide shared by my colleague above. If you’re not able to do that, you can get in touch with Sucuri support to fix the issue.

Once done, you’ll be able to delete the Schema from the Rank Math Schema tab.

Please don’t hesitate to let us know if you have any other questions.
 
Thank you.