Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
The rest API error suggests that this is related to your server environment. Please get in touch with your host and have them check whether they need to bypass some rewrite rules for this to work.
Looking forward to helping you. Thank you.
The hosting support says: The plugin developer must tell which rule should be missing. Please help us with this problem.
Hoster:
The so called RewriteRule can be found in the htaccess file of your WordPress page. You can find the htaccess file via FTP on your websever in the directory, to which the domain refers. I checked if I can see which rule is doing what, but since we are neither WordPress experts nor web designers, we cannot really see what is causing the error message. The plugin developer should have a look at this so he can tell which command does what. You could give the plugin developer the complete content of the htaccess. So he would have your settings before his eyes.
As a possible help in the internet they say that within WordPress you should save the permalink structure again, but we can’t say if this will help.
You can find the permalink settings in WordPress under “Settings > Permalinks”.
By entering a certain link you can check if the API interface is blocked: http://www.website.de/wp-json
But this does not seem to be the case, otherwise this page would not be accessible.
But I’m coming up so the REST API is usable. Unfortunately we can’t really see anything there.
Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
Would you please check for a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Looking forward to helping you.
Hello,
Thank you for contacting Rank Math today.
We are investigating this further and we will be in touch in a short while.
Looking forward to helping you. Thank you.
Hello,
The Rest request is not supported on your site. Rank Math modules enable/disable is not working.
Please contact your server team and ask them to enable the support for the Rest request. That should fix the issue.
I hope that helps.
Server Team:
vielen Dank für die Kontaktaufnahme zu unserem Kundenservice.
Alle notwendige Module sind installiert und nutzbar. Hat der Entwickler von Rank Math zufällig gesagt welches Modul konkret fehle? Das was der Entwickler Ihnen sagte ist bisher soweit aktiv. Wenn der Entwickler die genaue Modul-Bezeichnung hat, würde uns das weiterhelfen.
Ich freue mich auf Ihre Rückmeldung und wünsche soweit ein schönes Wochenende.
Hi Tim,
Apologies for the delay.
We are checking this further and we will be getting back to you in a short while.
Your continued patience is highly appreciated.
Hello Tim,
It looks like one of the 31 plugins active on your site is blocking the Rest API request.
I checked with the Health Check plugin, the post-update works fine when only Rank Math plugin is active.
To determine that, can you please follow this troubleshooting guide?
https://rankmath.com/kb/check-plugin-conflicts/
Only the site admin would know and your users won’t be affected by this troubleshooting.
Please let me know if you find the culprit.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
