-
re the email below:-
On Thu, 28 Dec 2023 at 03:57, Rank Math Support <s******@r***********> wrote:
Hello Andrew,The critical issues you are facing on your site are not related to our plugin. You should check with your host as they will be in a better position to help you fix them.
For the issue with robots.txt, we might need to take a closer look at the settings. Please create a support ticket and include your WordPress & FTP logins in the designated Sensitive Data section. https://rankmath.com/support/
Please do take a complete backup of your website before sharing the information with us.
Screenshot for reference: https://i.rankmath.com/i/7sQaoB
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
-
Hello,
We apologize for the issues you are facing on your site. It seems that the critical issues are not related to our plugin. However, we’d be happy to take a closer look at the robots.txt issue. To do so, please create a support ticket and include your WordPress & FTP logins in the designated Sensitive Data section. You can do this by visiting our support page here: Rank Math Support
Please ensure that you take a complete backup of your website before sharing any information with us. If you prefer, you can also use the Temporary Login Without Password plugin to generate a temporary login URL to your website and share that with us instead.
We are here to help and look forward to resolving the issue for you.
Thank you for reaching out to us!
Sources:
How to Fix the ‘Blocked Due to Other 4xx Issue’ Error » Rank Math
The #1 WordPress SEO Plugin in 2023 – Rank Math
Rank Math Sitemap Issues and Their Fixes » Rank Math
How To Effectively & Efficiently Get Support from Rank Math (Support Tickets) » Rank MathHello,
Thank you for contacting support.
The setting to prevent the editing of theme and plugin files from the Sucuri Security plugin is causing this issue as it prevents the
robots.txt
file from being written.You need to disable this hardening option to be able to edit the file using our plugin.
Don’t hesitate to get in touch if you have any other questions.
Hi Miguel
thanks for the infoi tried to do this but my system says i had to delete the DISALLOW-FILE-EDIT from the WP-config-php file.
i went into my wp config element of my site and have pasted the code below. I couldnt find the DISALLOW-FILE-EDIT in it – please advise.
best
Andy<?php
//Begin Really Simple SSL session cookie settings
@ini_set(‘session.cookie_httponly’, true);
@ini_set(‘session.cookie_secure’, true);
@ini_set(‘session.use_only_cookies’, true);
//END Really Simple SSL cookie settingsdefine( ‘WP_CACHE’, false ); // Added by WP Rocket
/**
* The base configuration for WordPress
*
* The wp-config.php creation script uses this file during the
* installation. You don’t have to use the web site, you can
* copy this file to “wp-config.php” and fill in the values.
*
* This file contains the following configurations:
*
* * MySQL settings
* * Secret keys
* * Database table prefix
* * ABSPATH
*
* @link https://wordpress.org/support/article/editing-wp-config-php/
*
* @package WordPress
*/// ** MySQL settings – You can get this info from your web host ** //
/** The name of the database for WordPress */
define( ‘DB_NAME’, ‘dblnxbqyq1gaiw’ );/** MySQL database username */
define( ‘DB_USER’, ‘ukyddmjtx7rnd’ );/** MySQL database password */
define( ‘DB_PASSWORD’, ’66grinyfrcqs’ );/** MySQL hostname */
define( ‘DB_HOST’, ‘127.0.0.1’ );/** Database Charset to use in creating database tables. */
define( ‘DB_CHARSET’, ‘utf8’ );/** The Database Collate type. Don’t change this if in doubt. */
define( ‘DB_COLLATE’, ” );/**
* Authentication Unique Keys and Salts.
*
* Change these to different unique phrases!
* You can generate these using the {@link https://api.wordpress.org/secret-key/1.1/salt/ WordPress.org secret-key service}
* You can change these at any point in time to invalidate all existing cookies. This will force all users to have to log in again.
*
* @since 2.6.0
*/
define(‘AUTH_KEY’, ‘nSM3}nk-3+*LfHTn[PogTFjok%IBWRqW$TQ9NjuIW_X[*AlR4|yER|pQ86lI[Kn)’);
define(‘SECURE_AUTH_KEY’, ‘<_N}.Zz0AJ7U=[)#&k<c0{C=Q{sa4ZsENo_Yc+-S30-e2}aW-Mo C|>f@rz>VY*{‘);
define(‘LOGGED_IN_KEY’, ‘Cw5rZ-=Y5&[Q*6RC<J,9M>4(&$kD+?*oZ~0[w^^syJ%Y|VXT!@ay6C*GAAqtV;Kj’);
define(‘NONCE_KEY’, ‘+THoo>bp(: g?Bxh0+Pb9xt%p$Md6ippGCao0{I-V@q9//lNJaz@d<^gZOLp?cJ(‘);
define(‘AUTH_SALT’, ‘M3*rM|b7~+I8kP.@&0E9Sj-TJt?.0R&S-HQ*SKUG(MT4UBIv/$yrrZr@KUVlxwFu’);
define(‘SECURE_AUTH_SALT’, ‘]N+032m!,o9fc pgll_F{/-]N`X+4s{ylb-9NH4wg1_f:srl>tK~P1)cB)wH/ru>’);
define(‘LOGGED_IN_SALT’, ‘|S(||WVdJV9Uv3-zC}tM(G+ZIk+O(6yh#|_v,WC~xIK;LjG|_A%/1ZdOb sc=|@V’);
define(‘NONCE_SALT’, ‘iYXb-QM1Bb:fZz~-VeKH=+fjpmR^=>-7h8Mpw12`qBy;}oi?cedo[vwNK-wO:+A6’);
define( ‘WP_CACHE_KEY_SALT’, ‘//JW$Pxs5;m 4>[=}A*)A8.Avwa8J5XZ,0*QmKg<b#2Hxy;]&?M&?I/pMI/R[$)9’ );/**
* WordPress Database Table prefix.
*
* You can have multiple installations in one database if you give each
* a unique prefix. Only numbers, letters, and underscores please!
*/
$table_prefix = ‘kzf_’;/* That’s all, stop editing! Happy publishing. */
/** Absolute path to the WordPress directory. */
if ( ! defined( ‘ABSPATH’ ) ) {
define( ‘ABSPATH’, dirname( __FILE__ ) . ‘/’ );
}/** Sets up WordPress vars and included files. */
@include_once(‘/var/lib/sec/wp-settings-pre.php’); // Added by SiteGround WordPress management system
require_once ABSPATH . ‘wp-settings.php’;@include_once(‘/var/lib/sec/wp-settings.php’); // Added by SiteGround WordPress management system
Hello,
We have defined the
DISALLOW_FILE_EDIT
tofalse
in yourwp-config.php
file and as you can see from the screenshot, you can now edit yourrobots.txt
and.htaccess
files using Rank Math.For reference, this is the code we added to your wp-config.php file:
define ('DISALLOW_FILE_EDIT', false);
We hope this helps you resolve the issue. If you have any other questions or concerns regarding Rank Math, please feel free to contact us again. We are always happy to help.
Thank you for choosing Rank Math!
Hi RM
email thread re this ticket. SO i would love RM to further help me modify the robots txt tile.
Many thanks
Andy(email thread below:-)
Hello Andrew,Please reply to your ticket with the request to help you modify the robots.txt file, and our support team will assist you further.
Looking forward to helping you.
—
Take Care!Rank Math Support Team
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{#HS:2454547213-60406#}
On Thu, Jan 4, 2024 at 4:19 PM UTC, Andrew Geoghegan <a*****@a******************> wrote:
Hi RM
I feel that the info on that page is way above my understanding/comfort zone
is it possible for you to help me further with this?Best wishes
Andrew
http://www.andrewgeoghegan.com
AIorK4wcTl6y1PXiPCdMv4JZuOAiLCFn1UM-PZQb2hkU8DXfgxx_DWzYFN1knNvsGoD95dbsNFi1rYU
On Thu, Jan 4, 2024 at 4:28 AM UTC, Rank Math Support <s******@r***********> wrote:
Hello Andrew,You haven’t defined the default rules and user-agent. Please check this guide to learn how to set up your robots.txt file: https://rankmath.com/kb/how-to-edit-robots-txt-with-rank-math/#rules-examples
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
—
Take Care!Rank Math Support Team
Follow us on Facebook
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On Wed, Jan 3, 2024 at 10:06 PM UTC, Andrew Geoghegan <a*****@a******************> wrote:
HiPlease confirm what I am doing below is correct:-
image.png
Best wishes
Andrew
http://www.andrewgeoghegan.com
AIorK4wcTl6y1PXiPCdMv4JZuOAiLCFn1UM-PZQb2hkU8DXfgxx_DWzYFN1knNvsGoD95dbsNFi1rYU
On Thu, Dec 28, 2023 at 3:57 AM UTC, Rank Math Support <s******@r***********> wrote:
Hello Andrew,The critical issues you are facing on your site are not related to our plugin. You should check with your host as they will be in a better position to help you fix them.
For the issue with robots.txt, we might need to take a closer look at the settings. Please create a support ticket and include your WordPress & FTP logins in the designated Sensitive Data section. https://rankmath.com/support/
Please do take a complete backup of your website before sharing the information with us.
Screenshot for reference: https://i.rankmath.com/i/7sQaoB
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
—
Take Care!Rank Math Support Team
Follow us on Facebook
Follow us on Twitter
Follow us on LinkedIn
On Wed, Dec 27, 2023 at 9:48 PM UTC, Andrew Geoghegan <a*****@a******************> wrote:
Hi I am really struggling with these instructions – this is not my area and I am worried about creating issues. Does Rank Math have any type of hands on support option – or recommended firms to help me with these issues?Best wishes
Andrew
http://www.andrewgeoghegan.com
AIorK4wcTl6y1PXiPCdMv4JZuOAiLCFn1UM-PZQb2hkU8DXfgxx_DWzYFN1knNvsGoD95dbsNFi1rYU
On Sat, Dec 23, 2023 at 2:40 AM UTC, Rank Math Support <s******@r***********> wrote:
Hello Andrew,1. Please share your website’s recent error logs so we can determine what’s causing the critical issue.
You can follow this guide to enable debugging in WordPress
https://wordpress.org/support/article/debugging-in-wordpress/ or you can get in touch with your web host, they will help you locate the log file.2. As for the robots.txt issue, please follow this guide: https://rankmath.com/kb/cant-edit-robots-txt/
Looking forward to helping you.
—
Take Care!Rank Math Support Team
Follow us on Facebook
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On Fri, Dec 22, 2023 at 11:53 PM UTC, Andrew Geoghegan <a*****@a******************> wrote:
Hi
Re the canonical -i dont seem to be able to add the code you suggest:-
image.pngplease advise
Best wishesAndrew
http://www.andrewgeoghegan.com
AIorK4wcTl6y1PXiPCdMv4JZuOAiLCFn1UM-PZQb2hkU8DXfgxx_DWzYFN1knNvsGoD95dbsNFi1rYU
On Fri, Dec 22, 2023 at 11:27 PM UTC, Andrew Geoghegan <a*****@a******************> wrote:
Hi there seems to be an issue with requesting support – when i click it says i must be logged in – which i am. anyhoot perhaps you can advise me on these critical issues:-image.png
Best wishes
Andrew
http://www.andrewgeoghegan.com
AIorK4wcTl6y1PXiPCdMv4JZuOAiLCFn1UM-PZQb2hkU8DXfgxx_DWzYFN1knNvsGoD95dbsNFi1rYU
On Thu, Dec 21, 2023 at 10:31 AM UTC, Rank Math Support <s******@r***********> wrote:
Hello Andrew,Unfortunately, our scope of support does not extend to chats, phone calls, or remote applications like AnyDesk or Zoom apps.
However, you can contact us here or create a support ticket so we can assist you properly.
Looking forward to helping you.
—
Take Care!Rank Math Support Team
Hello,
Thank you for your patience.
We’ve checked your robots.txt, and you’re already using the default and recommended rules:
https://rankmath.com/kb/how-to-edit-robots-txt-with-rank-math/#default-rulesIf you have any specific requirements or rules, please share them so we can add or modify the robots.txt for you.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
The ticket ‘Robot stuff’ is closed to new replies.