Hi Ike,
Thanks for getting back to me so quickly.
So, Otter page builder comes with my theme Neve. But I dont know how to use it. I had a web guy redo my site recently and he added a plugin for it. But as I said, I dont think it was used because he was anti-page builder.
So it seems like the analysis works on some posts but not others. It’s not working on these two:
The KW is puerto vallarta vs playa del carmen.
https://sandinmycurls.com/puerto-vallarta-vs-playa-del-carmen-choosing-your-paradise/
KW is where to stay in Puerto Vallarta
ANother one is:https://sandinmycurls.com/where-to-stay-in-puerto-vallarta/.
let me know if you need more info.
Thank you, Kirsten
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hi Jeremy,
I’m not sure what you mean my edit my first post.
But in order for me to send you a temporary URL/password, I need an email.
Hello,
Thank you for your patience.
We have removed the login details you have shared.
You can use s******@r*********** email address and put any First & Lastname.
Once done, please add the login details in the sensitive data section of this ticket.
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
We tried debugging the issue by enabling plugin troubleshooting on your website but the troubleshooting plugin isn’t working on your site as the plugins can’t be enabled/disabled.
These are the troubleshooting steps we would like to follow: https://rankmath.com/kb/check-plugin-conflicts/
Can you please try following that guide, or simply, try disabling the plugin “Otter – Page Builder Blocks & Extensions for Gutenberg” temporarily to see if the issue goes away? If it does, then the Otter plugin is still contributing to the issue.
With that said, we have received similar issues from other users and we concluded that this is an issue with the latest version of Otter. Their developers are already aware of this and will soon release an update with a fix.
Looking forward to helping you.
Ok so I deactivated Otter and it seems like its working better but I have to go into every post and open it up to get any stats. Otherwise, it just shows as NA.
Also, it doesn’t show any stats when I go to SEO performance or Keywords, same thing in the overview. Can you go in and take a look please?
Hello,
Thank you for your patience.
For your posts showing the N/A on the list view, you may need to edit it and add the keywords. The score will only show once you have added a keyword to your posts.
Regarding the Overview data, please follow these steps to regenerate the token on your site:
1. Please delete RankMath’s app from here:
https://myaccount.google.com/permissions
2. Reconnect the account inside Rank Math by clicking here and ensure that you approve all the permission notices that show up:
WP Dashboard >> Rank Math >> General Settings >> Analytics tab, and click the Reconnect link
Allow all the permissions on the next screen.
3. Let the process complete, which might take around 30 minutes to fetch the data.
Let us know how this goes.
ok done. I’ll keep you posted. In the meanwhile, can you explain how I can send you images or screenshots?
Hello,
Sure thing, we’ll be looking forward to hearing back from you. You can share images with us by uploading them to an image hosting site like Imgur, and then sharing the generated URL with us here.
Thank you for choosing Rank Math
So, it’s been 24 hours and still no stats and even with keywords set, I’m getting N/A until I go into the post and click on the Rank Math button.
https://imgur.com/a/1WmAvy0
https://imgur.com/67zuw4A
Can you help with this?
Hello,
We clicked the button to recalculate SEO scores from Rank Math > Status & Tools > Database Tools > Update SEO Scores, and now all posts/ Pages with keywords now show actual scores instead of N/A:
We equally started a manual fetch of data from Google services in the Rank Math > General Settings > Analytics >Analytics Database > Update data manually, and should soon be displayed within the Analytics option
You might want to increase the following PHP resource values to the minimum required for the proper functioning of the plugin:
Max input time: 150
PHP time limit: 120
Your hosting provider should be able to assist you in doing this.
We hope this helps. Please let us know if you have further questions or concerns.
Thank you.
thank you! it seems to be working properly. Now I just need to figure out what all the analytics mean🤣!
Hello,
Awesome! Glad it is working fine now. You can learn all about the Analytics tool from here: https://rankmath.com/kb/analytics/
Thank you for choosing Rank Math
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
