Hello,
Thank you for reaching out to us. We apologize for the inconvenience you’ve faced with your subscription. We understand that you intended to purchase the “PRO Perfect For Bloggers, Individuals & Solopreneurs” plan but mistakenly selected the AI content plan.
We’d like to inform you that downgrading the subscription is not possible at the moment. However, we can process a refund for your current purchase, and then you can proceed to purchase the correct subscription based on your requirements.
If you would like us to process your refund, please let us know, and we will assist you accordingly.
For more details, you can refer to the following KB article on the subject: Downgrade Plan
We look forward to hearing back from you.
Best regards
Sources:
Content AI Credits and Plans: Everything You Need to Know » Rank Math
How to Cancel Your Content AI Free Trial? » Rank Math
Okay, Please refund it. Thank you
I didn’t see the cancel option in my account.
Hello,
As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
When you are ready, you can purchase the PRO from here: https://rankmath.com/pricing/
Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.
