Request for Refund: Cancelled Agency Plans - Support

Resolved Anonymous
8 months ago

Rank Math free

Hello Support Team,

It has come to my attention that we can no longer access the Support Ticket that we opened on the 7th of May.

Topic title: Request for Refund: Double Charge on Agency Subscription
Topic URL: https://rankmath.com/my-account/?uid=1298166&altoken=25b14980bb940538dfa8e4fdf4fb8bac&rm_redirect_to=https%3A%2F%2Fsupport.rankmath.com%2Fticket%2Frequest-for-refund-double-charge-on-agency-subscription%2F%3Fview%3Dall

As we can see here in our account, our Agency plan was already cancelled. However, we haven’t received any refund yet from both plans that were cancelled.

I humbly ask you to assist us on this matter.

Looking forward to hearing from you. Thank you.

Best,
Aerl

Viewing 1 replies (of 1 total)

Princess
8 months ago

Hello,

Thank you for your query and we are so sorry about the trouble this must have caused.

We have initiated a refund on your requested transaction yesterday. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.

If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.

For PayPal, it’s always almost instant.

As of the month date, you won’t be able to access those premium features we refunded.

You can see the refunded amount under Refunds and Returns.

You can also access the invoice from here: https://rankmath.com/my-account/subscriptions/?tab=payments

Lastly, you can check your account or call your bank to verify if the amount has been reversed.

When you are ready, you can choose a plan appropriate for you from our website: https://rankmath.com/pricing/

If you still have any questions, just reply and we will be more than happy to clarify any doubts you might have.

RankBot
5 months, 1 week ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Request for Refund: Cancelled Agency Plans’ is closed to new replies.