Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
Looking forward to helping you.
I got an email on this email address itself (e****@k**************) stating that my account would be renewed, but I haven’t received any receipt on my email. I did receive an email from my card company stating that I was charged though.
Okay, I just realised what happened. My account renewed and I don’t have a receipt (the email probably bounced) because the day I got charged I basically moved servers the previous day and forgot to shift my email’s DNS to my new host, hence I haven’t received any emails in the last week since the shift. That’s also probably why you haven’t received any of my emails as well. How do we proceed?
I’ve just resolved the issue with my new hosts and I’m getting emails on the email address I’ve registered with again (e****@k**************), so if you resend the invoice to my email address I can share the details with you if that’s what would be required as the next step.
Hello,
Here’s the copy of your invoice.
You can see the refunded amount under Refunds and Returns.
You can also access the invoice from here: https://rankmath.com/my-account/subscriptions/?tab=payments
Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
