Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
We have successfully canceled your subscription, and you won’t get billed for its renewal.
Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.
Hello thanks for canceling but I already got charged! and I want a REFUND
Hello,
Our refund policy does not extend to renewal subscriptions. Before the subscription happens, our system sends out an email 7 days before the actual charge so the users can cancel their subscription(s).
But since you mentioned that you cancelled the subscription renewal some time earlier this year, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
As of the month date, you won’t be able to access those PRO files in the member area on Rank Math.
Of course, we’re very sorry to see you go. If you don’t mind us asking, is there any particular reason you have chosen to cancel? Perhaps there’s something we can help you with.
We are continuously improving our products so we would request you to check back in the future to see if we might have something relevant to your needs.
We would much appreciate any feedback you have to offer.
