renewed business plan but it might be added to new account

#654646
  • Resolved Anonymous
    Rank Math free

    I purchased a renewal with my PayPal account and I think you set up a new account. It is for my account with email a****@a*************** and my PayPal email is r********@p*************.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Your account is already upgraded to the Business version under: a****@a***************. You’ll also notice that the Business badge is already showing on your account details.

    If you haven’t already, you can go through this video tutorial that shows you how to get started with your PRO/Business license:
    https://www.youtube.com/watch?v=nCDe67K_3rA

    Please install the Rank Math PRO plugin files if you haven’t already from your registered account from here:
    https://rankmath.com/my-account/

    Once you have activated the PRO plugin, please head over to WordPress Dashboard > Rank Math > Dashboard > Help and click the connect/disconnect and then the connect button.

    You will be taken to RankMath.com again where you can connect your account to activate your license.

    You do not need to remove the free version of the plugin. Everything will be ported over to the PRO version.

    Also, please ensure that there are no Ad-Blockers installed in your browser or your website is excluded in order to ensure a smooth experience with Rank Math PRO.

    Then head over to WordPress Dashboard → Rank Math → General Settings → Content AI and refresh the credits. Here’s a screenshot for reference:

    Please do not hesitate to let us know if you need our assistance with anything else.

    We are here to help.

    Thank you.

    Anonymous
    Rank Math free

    Thank you. Our sites are already connected as we have a previous subscription. Did the API key change as our login hasn’t.

    Hello,

    Your API key doesn’t change but please note that you need reconnect your website with Content AI, you’d need to first disconnect and then connect with Content AI once again.

    Please follow this tutorial https://rankmath.com/kb/how-to-connect-or-disconnect-content-ai/

    Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.

    Anonymous
    Rank Math free

    Great, thank you! Have a good weekend.

    Anonymous
    Rank Math free

    Closing.

    Hello,

    We are glad to hear that this issue has been resolved. Thank you for letting us know. This ticket will be closed now, but you can always open a new one if you have any other questions or concerns. We are here to help you with anything related to Rank Math.

    We appreciate your patience and cooperation throughout this process.

    Thank you for choosing Rank Math.

Viewing 6 replies - 1 through 6 (of 6 total)

The ticket ‘renewed business plan but it might be added to new account’ is closed to new replies.